Papa Johns Pizza 1513 East Joppa Road, Towson, MD 21286

"Called the restaurant after more than an hour passed and the tracking said the order had still not finished "preparing". Spent 5 min waiting for a human, explained I needed an order status, then he put me on hold for 10 more minutes then came back and said a pizza needed to be remade and would be there "soon". I asked for an actual time and he said "um probably like 30 minutes." I asked if we could get a partial refund for it being more than an hour late and he replied "it's being remade," then HUNG UP ON ME. I called back hoping to talk to the store manager and couldn't get a human on the phone at all for another 15 minutes. The food finally arrived about 2 hours after I ordered it, and was fulfilled by Doordash for some reason. Just atrocious customer service and pretty garbage food. Don't order from here."

"Wish I had read reviews before ordering. I would give no stars. Bad experience from start to finish. Took 21 minutes for person to take order over phone. Was told 30 - 45 minutes for delivery. After an hour, called and was told would be there in a few minutes. Order arrived 40 minutes later. Pizza was cold and hard. The Works pizza only had ham in the center, no other toppings but cheese. The ordered stuffed crust had no stuffing. The boneless wings were not as pictured, but chicken nuggets with a bit of bottled like sauce drizzled over them, and some were the size of a quarter. Looked uncooked and were rock hard. Called back to speak with manager, told he was out and would be back in about 3 minutes. When he did answer, didn’t give name, never apologized, and said he would resend the order right away. Reorder never came and recalls to shop were unanswered. A total waste of $58.00."

"Don’t bother ordering from here. Doordashers will steal your food. Or when they actually do have a driver (which is rarely) the pizza is always cold. I tried to give them one more chance and my pizza was burnt so yeah they won’t be receiving my money anymore."

"I ordered a pizza and an 8 piece wing. Pizza was fine, but only received 6 wings . We called in to rectify the situation. After explaining our order being short, we were out on hold and then hung up on. If you want a complete order or at least a team who cares about quality, go to a different Papa Johns."