Enterprise Rent-A-Car 273 Pittsburgh Road, Butler, PA 16002

"Incredibly poor customer service from both staff and manager. Told car available then told a minute later it was not available. My wife questioned why we could book online with our insurance claim, if no the cars are not available. Then told they were going to cancel our reservation completely and hung up."

"Had a car accident and GEICO sent my info to enterprise over a week ago and I arrived this morning at the repair shop to find out they had no rental for me. The gentleman tried to tell me he just received my information that morning, which is a complete lie. I have confirmation that it was sent the same day. He turned around and walked out of the repair shop. He called me back a few minutes later and tried to backtrack and say they tried to call me but my voicemail box was full--also a lie. No missed call, my voicemail box is not full, I don't even have ONE VM saved. The gentleman was totally rude, I connected us 3 way with GEICO and he hung up. I do not recommend this location to ANYONE. Hertz was able to get me into a vehicle, thankfully."

"Don't ever use this company. Showed up the day I had reserved with a confirmation number to pick up a car. Was told "we emailed you, we you didn't leave a phone number; we don't have any cars available until next week." First off, they never emailed me, I double-checked my inbox and spam--no they did not email me THEY LIED. And I did in fact also leave my phone number when I reserved the car--it is a requirement with an * that you have to fill out. **Update** Camilla (Enterprise Holdings Customer Service) Aug 3, 2023, 9:06 PM CDT "Thank you for choosing Enterprise for your car rental needs! My name is Camilla. I will be happy to help you today. I am truly sorry for your experience at our Butler location. At the time of your reservation, our fleet showed that we would be able to fulfill your request. Unfortunately, we are never able to guarantee a vehicle or a specific make or model. Unexpected issues such as repairs, accidents, manufacturer recalls, vehicles not being returned on time or to different locations, along with a global vehicle shortage, can adjust our availability" Lies and incompetence. DO NOT GIVE BUSINESS TO THIS COMPANY Update November 18th 2023: have not received a single word regarding this matter--I reserved a car, I received confirmation, and when I showed up there were "zero cars available." And they "tried to contact me" that there were zero cars available. There is absolutely no record via email, text, or phone call I was contacted. They lied, they lied they lied. DO NOT USE THIS ESTABLISHMENT"

"I recently had to use Enterprise Rent a Car in Butler. They were wonderful! Answered my many questions and took excellent care of everything. Cory and Jake are awesome! I really appreciated all their help. A++"

"Our experience here was all around a pleasant one. The rental car suited my needs while our car was in the shop. Was nice and clean. We worked directly with Ryan and Corey during setting it all up over the phone and when checking in. Very professional, personable experience."