The UPS Store 201 South Blakely Street, Dunmore, PA 18512

"The gentlemen that work here are very good at what they do. Right after the holidays, they are super busy with many Amazon returns so they had one clerk operating a separate computer away from the main line to just scan Amazon bar codes. This was unexpected and appreciated. The only complaint is one of the new guys that really doesn't seem to know much of anything, even after a couple of months. He didn't know the address of their store, he didn't know how to spell Suite in a return address, he put sweet. And he didn't put insurance on my laptop, even after we discussed it in detail. If anything happens to it, I will be held responsible. The other guys that work here are amazing! I cannot even take away a star for this, unless the laptop goes missing or gets damaged."

"I would give 0 stars if that was an option. DO NOT give this UPS store your business. They lost a package of mine worth $90 and refused to take accountability, or even look in the back room for it. I was told to contact Amazon and when I made a comment that I am now out my money, the employee yelled F$&@ you as I was leaving. I will be reporting this store to the BBB. And what a surprise, I received an email from Amazon earlier today that my return is being processed, which means my package was in the back room without a label. I stand by my review and I was the one that was verbally assaulted. You said so yourself when I called on thursday that the emails confirming the return come as quickly as a few minutes from the time the package was scanned. And your associate told me that the package wasn’t scanned prior to Friday morning, so the package was in your store without a label from the time I initially brought it in. I will bring my business elsewhere so I am treated like a customer should be."

"Customer service was great. Had a slight problem with an item that had to be faxed but they made sure it got done & were very pleasant. I will definitely go back."

"I typically ship at the Dickson City location but have stopped by this location when in the area. I have had both excellent and frustrating experiences here, hence the three-star review. I am willing to return in the future to see if the experience at this location improves. But, honestly, I'm shocked at some of the review replies. For many years I worked in a position where I replied to Google reviews just like the one I'm writing. Some of the replies to one-star reviews are doing nothing but damaging the location more than the review."