Caliber Collision

"I really do not like to give anything less than great reviews. Even when I have received questionable service. However, The situation I am dealing with at caliber collision has been so bad and has caused hours of lost income that I feel like if I do not provide this review, Mount airy caliber collision center would not have a chance to get better Before they received many more very bad reviews And cause would be clientele many lost hours of income. I took my vehicle to Mount airy caliber collision, and I did not receive it back for four months on a repair that should have taken no more than a month. Justin Hale, was the only person The caliber collision team that provided never ending excellent service. This was by far the worst experience I have ever had dealing with an auto repair shop."

"I brought my car in for collision repairs after an accident, and I was very impressed by the quality of service. The team called me every few days with updates, even just to tell me that things were still going smoothly and that the estimated completion date was on track. They were very thorough and informative each time I spoke with them. They ended up completing repairs much faster than anticipated, and the car looks great! Any time I called, my wait time was minimal. Absolutely recommend to anyone who needs to get car repaired."

"Very good experience at this collision facility. Staff was always friendly and helpful throughout the entire duration of my wait for my vehicle’s return back to me. Especially appreciate Savanna’s enthusiasm and excellent customer service. She’s dedicated to making sure customers are satisfied with the service and goes above and beyond. Thank you guys at Caliber Collision Mount Airy, Md! -Maurice Randolph 11/2023"

"I had relatively minor repair, but was impressed how professionally Caliber handled the repair. It was a rear spoiler lifting on both sides and the dealer replaced the spoiler, but did not solve the problem. The dealer is a very good one and agreed to pay a body shop to remove and reattach the spoiler with glue versus standard sticky tape. Justin was great to deal with and made me feel confident that Caliber had done these type of repairs many times and the price was very reasonable. The scheduling process was easy and they made arrangements that I could wait versus drop off and return. It was all done in 45 minutes from the time I arrived and the spoiler is now perfect."

"I know this place had a few problems when the ownership transferred, but those issues are *gone*. My car was ready a day *earlier* than promised and looks absolutely brand new after taking a ton of hail damage. They even handled my rental car for me. Also the Caliber person I dealt with, Savanah, was an absolute joy to work with and made the whole process as painless as it can be. She was extremely knowledgeable and is clearly a “car person”, and I enjoyed talking to her about cars in general while I was there. I hope I never need a body shop again, but if I do I will come back without hesitation."