Winkler Automotive Service Center
401 East Diamond Avenue, Gaithersburg, Maryland 20877
About the Winkler Automotive Service Center
Winkler Automotive Service Center is a reputable car repair and store located at 401 East Diamond Avenue in Gaithersburg, Maryland, United States. Our skilled technicians provide top-notch service for all makes and models of vehicles, ensuring that your car is running smoothly and safely. From routine maintenance to complex repairs, we are dedicated to keeping your vehicle in top condition. Visit us today for all your automotive needs.
Photos of Winkler Automotive Service Center
401 E Diamond Ave, Gaithersburg, MD 20877, United States
Opening hours of Winkler Automotive Service Center
Monday:
07:30 - 17:00
Tuesday:
07:30 - 17:00
Wednesday:
07:30 - 17:00
Thursday:
07:30 - 17:00
Friday:
07:30 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Winkler Automotive Service Center
"Winkler provides 10/10 service! They were able to fit me in with tight notice. I took my car in for a state inspection and they clearly explained everything the car needed and were able to get the work done within a day. I've recommended Winkler to family due to their great service and work!"
"Mixed Bag of Experiences β Unpleasant Shift in Service Under New Management We have been longstanding patrons of Winkler, spanning the era of Jin and George to the current management led by Mary. Unfortunately, the recent encounter with the new management has led us to reconsider our loyalty to this auto repair shop. Our routine visit for an oil change took an unexpected turn when we were presented with a rather steep estimate, including a $350 charge for spark plug replacement. While we have come to expect that Winkler may not be the most budget-friendly option, the previous managers adeptly navigated us through the higher rates. Regrettably, this time, transparency seemed to be lacking. Seeking clarification on the service details and a breakdown of the estimate, our interaction with Mary was disappointing. Instead of a clear explanation, we were met with a suggestion to take our business elsewhere. Mary's abrasive and almost combative demeanor during the conversation was far from the customer service standard we had come to associate with Winkler. In light of this experience, we opted to retrieve our vehicle and explore other options in the area. The contrast in customer service was stark when we contacted neighboring shops. Speaking with someone warm and genuinely interested in our concerns was a refreshing change. It's important to note that our interactions with the owner, Karim, have always been pleasant. Every now and then, you'll catch him on the phone, displaying a level of attentiveness and professionalism that we have appreciated over the years. While we understand that staff dynamics can change, we hope that Winkler addresses these concerns to maintain the trust and satisfaction of its customers in the future. As of now, we'll be exploring other alternatives in the area that offer competitive pricing and superior customer service."
"Absolute 5-star service. My 2013 Honda Civic is being properly maintained and running well thanks to the Winkler Auto service. I always love getting the courtesy inspection service whenever engine oil change is done and a ride back to home after the car drop off. Please keep up the good customer service. I changed rear brake pads, coolant hose and other major parts here. Service costs are reasonable to me. A special shoutout to Mary for explaining all the issues in the inspection report clearly and identifying safety issues with high priorities to fix."
"I recently took my car to Winkler Automotive and, man, am I impressed! Booked an appointment on their website and got in the very next day. I left my car at 7:30 in the morning, and by 3:30, they were all done. They did a ton of work...new brake pads and rotors, brake fluid flush and replace, coolant refresh, and even managed to get out a super stripped oil drain pan nut before doing an oil change. They did all this and finished everything $200 under the quote they initially gave me! The quality of the work is top-notch, and the value unbeatable. As long as I live in the area, I expect I'll be bringing my cars in to Winkler... highly recommend!"
"I brought my car in and Winkler identified several issues that were needing repair. Saul and i discussed my desire for them to work primarily on safety issues, and he was very forthright with telling me what he felt was necessary and what could wait, which I really appreciated. The work could not be completed in timely way through fault of my old car, so loaner was offered. The staff kept me informed every step of the way. Thanks to Saul and Mary. I'm sorry I do not know the names of the other staff who worked on the car. The work was done well, and communication was excellent. They even followed up after I got the car back. I so appreciate staff and ownership being responsible and caring about the customer's satisfaction."
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