The UPS Store,

722 Dulaney Valley Road, Towson, MD 21204

"I brought my Amazon return here and they didn’t send it back to Amazon. Now I can’t get my refund. I’m not sure why Amazon started using them. I’ve been returning to Kohl’s for years now, never had a problem with them."

"The owner (maybe manager) the tall thin white guy is very offensive. If you don’t wanna be offended for no reason or don’t wanna have a bad day, don’t come to this UPS store. Good luck"

"I was on a very tight time schedule for a rush job of 100 two-sided color copies for an unavoidably last-minute family matter. I got the materials in a partially complete state on a Sunday evening and I needed to prep them for copying such that I could have the finished project a little more than 12 hours later. I uploaded the finished materials and my payment/contact information via The UPS Store website. Shortly after the store opened on Monday morning, I received a phone call from the store that the upload--in particular, the layout to be printed, wasn't successful due to a problem with the UPS server. My heart sank, because I could see that my tight deadlines were about to be shattered. But Peter, the representative, was reassuring. I only had to send him the materials in an email attachment. He waited on the phone while I sent the email and then confirmed that the materials were ready for copying. He understood my need for the job to be rushed, and said that he expected the finished job to be ready for pick-up around noon. That would be tight, but doable. Yet, not even an hour later, he called back to say that the job was complete, looked good, and was ready for pick-up. After the delay, my job was still delivered when I ideally needed it. When I picked it up, the several staff members I dealt with were polite, efficient and professional. I could ask for nothing more. And, the price I paid was exactly what I was quoted by the website, and about half of what their major chain competitor quoted. This was a total win. The combination of personal service, attention to this customer's need, and competitive pricing was all I could ask for. They'll be my first choice when I need printing and shipping in the future."

"Clean store, friendly staff. Tucked back a bit. There are 3 10 minute parking spaces to the right of the store if you are facing it."

"This place is amazing. Great owner, so much help. The local USPS location is a nightmare, would not ship a package to New Zealand at all. Went here and they shipped it via USPS because they chose the right type of shipping. No customs form to fill out, no eye rolling, just competent people. They also helped people who were waiting in line. Support this local small business."