The UPS Store,

23219 Stringtown Road, Clarksburg, MD 20871

"The owner lied to me. Last Saturday, I was there to pick up my 2 packages. I was not able to get them as I didn't bring my ID. So, I said I will come back. And today, I was there, but the owner said one of them was returned back as the store (where I bought my items) sent it along with a wrong delivery code. I had no ideas, but he said that's not my fault. After coming home, I talked to the store and turned out the UPS made a note that I refused the delivery as the item was not what I ordered. I still have no idea, but I'm sure this place is terrible."

"Friendly staff, quick service. Easy Amazon returns with no issue. Just choose the right option when setting up the returns on Amazon."

"The owner is so arrogant and greedy. They want all amazon returns boxed (which I did) and the owner wouldnt even give me a little tape on one side to secure the box even though I had printed out the label. He asked me for $1 to tape it off! So I said I will buy a new tape from his store and use it and he said yes. And after I bought the tape from his store, he didn’t even use that and just used their own tape! Worst ups experience ever."

"This UPS store is nothing but problems. They are supposed to be an authorized Amazon return store but they wouldn't accept my items without me boxing them. I had the original Amazon bags but they would not even supply tape! The lady ahead of me brought several items which were not packaged and they accepted with no question. Because I printed the label, even though I selected UPS to pack option, she outright refused. Every single time, if dealing with the manager/owners it is a hassle. The employees are always helpful and friendly. Owner, not so much."

"I do not recommend their fingerprinting service. The kiosk is poorly setup, the staff have no ability to troubleshoot and the overall process leaves much to be desired."