The UPS Store
42395 Ryan Road, Ashburn, Virginia, United States
About the The UPS Store
The UPS Store at 42395 Ryan Road in Ashburn, Virginia is a trusted institution offering a wide range of financial services and products. From shipping and packaging to printing and document services, this store is your one-stop shop for all your business and personal needs. With friendly and knowledgeable staff, convenient hours of operation, and a commitment to customer satisfaction, The UPS Store is the go-to destination for residents and businesses in the Ashburn area. Whether you need to ship a package, print important documents, or purchase office supplies, you can count on The UPS Store to provide reliable and efficient service every time.
Photos of The UPS Store
42395 Ryan Rd #112, Ashburn, VA 20148, United States
Opening hours of The UPS Store
Monday:
08:30 - 19:30
Tuesday:
08:30 - 19:30
Wednesday:
08:30 - 19:30
Thursday:
08:30 - 19:30
Friday:
08:30 - 19:30
Saturday:
09:00 - 17:00
Sunday:
10:00 - 15:00
Reviews of The UPS Store
"I really appreciate the new manager. He is courteous, knowledgeable and has a service oriented mindset. You want to know that you are in safe hands when shipping your critical documents and he does just that. I like this store. I hope they keep this attitude and the rest of the employees follow his lead (nothing wrong with rest of them either, just that he sets the bar very high)."
"I usually only write positive reviews, but the new owners take the cake. I've used this store for at least 4 -5 years when the old management/owners ran it. They were courteous and efficient, service with a genuine smile as the old adage goes. Well, fast forward to now. There are new owners. I visited this store 2 days in a row and was not even greeted with a simple, "How can I help you ?" A young man appeared at the counter and said, and I quote, "What do you have?" Never in life! I was shocked and chalked it up to 1 bad employee. Well, I went in today to complete an Amazon return. The same blank-faced employee appeared like a robot, no greeting. I presented a return code for him to scan, and he rudely told me, along with another employee, that my package needed a box. I will drive to the next closest UPS store from now on. I prefer the most basic level of civility when transacting business. The new owners need to learn, "When in Rome..." This store is fine if you prefer to interact with robot-like employees whose only clear aim is to snatch your coins. If you are human, AVOID this store."
"The younger girl with long straight hair at the counter either hates her job or is having a bad day and forgetting that she is in a customer facing position. She is rude and appears bothered to help- never responding with anything longer than one or two word replies. Everyone else in there is always beyond helpful and nice. It is too bad that she is the associate that is helping customers. Besides her, everything has always been quick and professional. The other employees have always greeted everyone that walks in with a smile, and have kindly answered questions- regardless of how busy it is."
"This UPS store is great! Thank goodness they are at the Bram Town Center, it’s so convenient to where I live. Glad to have a shipping store nearby, as I go to the UPS store frequently. They also accept USPS packages. After 4:00pm weekdays and weekends tend to be busy, so I try to avoid those times. Staff is helpful as always. Thanks again."
"We went to drop off an Amazon package and the staff said that they can’t scan for return label from the phone. REALLY! on top of that she offered to print it out, but printing a sheet of paper would cost $2. The worth of the item is less than $10. It might be their policy, but it is simply disappointing. Awful customer service. Not going there again."
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