AAA Tire & Auto Service - Loudoun Valley

"I'd give their service, fact that AAA answers when you call so not a "local" shop, and super rude employs a one star except the owner (old owner?) Donny is a great guy. I called up, friendly as could be because I've been going there years, and the jerk on the phone starts scoffing at me when I asked about a truck on the lot (Donny fixes up old cars and trucks). This is after years ago, when they replaced an engine, I got a check engine light just a couple days later and the jerk at the front tells me I have to pay a diagnostic fee, even though they just gave me an entire new engine. Just petty stuff like that after I had spent thousands of dollars there is ridiculous. I shouldn't get better service at Auto Zone, but I did because they checked my engine light for free. Go to Hogan's and Sons instead."

"They don't actually do tires. My sixty-second experience: The front desk, "We don't do tires... I don't know anything whatsoever about tires." She then proceeded to glare at me, bang around her keyboard and mouse like I messed up her day, coming into a place asking about tires and that has tire in the name, on the sign, etc."

"This place has been purchased by AAA. Not knowing this, I went in today because my car was having a hard time starting. The guy said it would cost 150 to diagnose the problem. I left, took it down the street to another mechanic, and he nearly immediately (in the parking lot) figured out that my floor mat was shoved under near the clutch where It couldn't completely depress to start the car. I'm not sure about the new management. I get paying technicians, but the diagnostic fee is high enough for me to go elsewhere for good."

"Old mechanic didn’t have capacity, tried these guys out. Finding a good mechanic is so important but hard. Very pleased with the quality of work done, and even more by the mechanic I spoke to about a check engine light issue. He gave me multiple options, some a few I didn’t know about, and was overall very helpful and did great work. My new go-to mechanic shop. Plus they always seem to have some classic car up on the lift, which is always fun to see."

"I’ve been bringing ALL my vehicles here for the past four years since searching for a trustworthy, dependable, and reasonable auto shop. Ive only ever had positive experiences with each interaction. Staff is responsive, friendly and knowledgeable, and, more importantly, I’m ALWAYS satisfied with their work. FIVE STARS!!!"