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Roy's Quality Car Care, Inc.
8 East Oak Ridge Drive, Hagerstown, Maryland, United States
About the Roy's Quality Car Care, Inc.
Roy's Quality Car Care, Inc. is a reputable car repair institution located at 8 East Oak Ridge Drive in Hagerstown, Maryland, United States. With a team of skilled technicians and state-of-the-art equipment, we provide top-quality automotive services to ensure your vehicle is running smoothly and safely. Whether you need routine maintenance, diagnostics, or major repairs, you can trust Roy's Quality Car Care to get the job done efficiently and effectively. Customer satisfaction is our top priority, and we strive to provide excellent service at competitive prices. Visit us today for all your car care needs.
Photos of Roy's Quality Car Care, Inc.
8 E Oak Ridge Dr, Hagerstown, MD 21740, United States
Opening hours of Roy's Quality Car Care, Inc.
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Roy's Quality Car Care, Inc.
"Helped this girl out in a jam and got me on the road again quickly!! Absolutely fair price and great work. Super fantastic fellas."
"Came to get rear break pads and rotors on 3/31. About 4 weeks ago the breaks started to squeak. I assumed they were the front because we did not get those done. I made an appointment at another auto shop to get FRONT brakes done only to discover it's the back brakes! They were BAD I mean medal to medal as if they had never been changed in the first place. It is September 15th. So about $430 for brakes will only last about 6 months! When I called to speak with a mechanic for clarity I was told there could possibly be a caliber issue. They acknowledged that there HAD to be some underlying issue because new pads as rotors should not wear that fast. Nope! Had a full inspection, everything taken out to check if there was a blockage or locked caliber and nothing was wrong. No underlying issue so what kind of brakes last 6 months? I don't drive any far distances, just normal use. Of course was no warranty so I just have to pay for rear breaks twice within a 6 month time span. And the owner is never available to speak with anymore. My entire family has used Roy's in the past, nice people but the quality of service has definitely declined over the last couple years. Sad to say we will not be back."
"a little over a year ago, i brought my car here to get A LOT of work done .. the bill was over 3k, which isn’t the issue .. the issue is that what “replaced” and “fixed” is all failing and has been for quite some time now . had 2 other mechanics look at the car & tell me that this car looks like it hasn’t been touched & that what was supposed to have been fixed should’ve lasted MUCH longer . (even funnier is that i was in foster care at the time & DSS paid for my car to be fixed .. they’re contacting the BBB) not only that , when we dropped off the car , we were told it would be a week or two .. we didn’t get the car back for over a month & then was told “someone was sabotaging the store and our car was hit in that crossfire” . like ok ? we recently took it back bcuz our car is making a noise , they said it was the breaks and the wheel bearings . turns out nothing is wrong with the wheels bearing but it does need new breaks .. why ?! they JUST got them replaced . now , our car is not a long distance driver we only keep it local .. one of the issues we had was the breaks (which they said were replaced) . our breaks are in TERRIBLE shape . i called yesterday & asked about warranty , longevity , and replacing . the man who answered said that they should last 3-4 years and that they’d be happy to look and fix them for me .. then i told him that i got them done there & they should be under warranty , based on what he said . his entire attitude changed & he was like “well if you’re putting a bunch of miles on the car and driving it all the time it’s obviously gonna wear down the breaks” but you said that our breaks should still be good ? hmm interesting . i wouldn’t recommend this place to anyone . after reading these comments i see this is a pattern with them . y’all need to stop ripping people off & just close down ."
"I wound up in a position no one wants to find themselves in... I was broken down while driving from Baltimore to Southern West Virginia. After a lot of "no"s from other service centers when I inquired about same day inspection, Roy's gave me a much needed "yes". The mechanic was thorough, super informative, did not talk down to us or try to upsale. Infact, he had the kindness to tell me if I could get it back to Baltimore, that would be my best bet. He knew keeping it there to have them service it would mean a weekend in a hotel in Hagerstown (he even made a great Mr. Deeds joke about it). Being that my car is a Kia, he also knew that I might be able to have them cover services, due to on going engine issues with Kias. A small adjustment was made to help get it home and I was charged way less than I thought I would be. All in all, I could not have gotten luckier with my service provider in this tense situation."
"The car I took to them to "fix" almost got my mom and nephew killed. My moms car wouldnt start on Monday July 12th, after some effort i got it to turn over. I drove it to Roy's and had them check what the problem was. After finding out what they needed to fix jordan quoted me $2062. Ok. I knew it needed a tune up, so I asked him to do that while he did the other work. Turns out that tune up was an additional $1800. He didn't even consider giving me a courtesy call to let me know this huge extra expense for the extra parts. I didn't appreciate being that shocked when he told me the final cost. When I take my mom to go to pick up the car and pay the bill, another shop worker drove the car out front for us. After she buckled my nephew in his car seat she get in to drive off. She get about 600 feet from the building and knows something is not right with the way it is driving. She does a u turn and bring it right back. She had to stop the guys in their car because they were about to leave for the day. She explains the front end is wobbling. So Jordan gets in the car to drive it, and that's when my mom and I notice the front right tire is almost about to fall off. They didn't tighten any of the lug nuts! One of them had fallen off on the road before she had turned around. Now if she would have gotten down the road a ways that whole wheel would have came off, most likely causing a wreck, and could have gotten her and my nephew in that car killed or seriously injured, not to mention any bystanders caught in the cross hairs. I know lug nuts don't just completely loosen that much in such a tiny distance. He then tries to tell me that he personally drove it and didn't notice any problems. Which felt like a slap to the face because he just straight lied to me. An experienced mechanic drove that car and couldn't tell how bad the whole front end wobbled. I don't buy that. After he had to replace 2 of the lug nuts, and tighten not just all of them on that wheel, but also on the left side too, he told me it sometimes just happens that they come loose. No, not that loose where they fall off. So not only did he lie straight to me, he then tried making excuses for his unsatisfactory, life threatening neglect of the work he did. Or didnt do I should say. I am currently trying to get in contact with "Roy" the owner. Apparently Jordan, who works there, and also the other mechanic have no idea how to reach the owner. And there is no manager they report to because he quit. If anyone actually read this whole review and can give me advice on how to contact to owner of this garage I would be grateful."
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