Shaffer Ford, Inc.

"Do not even bother with this place the former owner would be appalled at this business that he built what kind of ford service department does not have ford parts on hand"

"I moved back to Cumberland last January 2022 & have visited this Ford location several times. I wasn’t familiar w/all of the extra warranties & services available to me until the AMAZING Jennifer Wilson explained them to me, thoroughly too! She has saved me TONS of expenses & I would like to thank her for her impeccable customer service, as well as giving my Frenchie extra cuddles & attention. Jennifer’s knowledge of Ford’s opportunities available to customers is too notch! She won’t accept a gift from me, so I hope my review will gain attention from Ford so they can give her the recognition she deserves. Thank you Ford & Jennifer Wilson! I appreciate all you do for me!"

"Well let's see, Things they stated they did but didn't. They didn't rotate the tires, didn't gauge the tires, didn't check the brakes, didn't check the windshield washer fluid, didn't reset the spare tire repair kit warning message, didn't check the spare tire, didn't return my remaining oil, I use my own 5 quart oil car takes 4 1/2 gts, They said that this time it took all 5 qts? ..I get a better feeling that they changed my oil and used my oil when I get that container back. didn't do anything about all this even though I had proof of all these things not being done. Front right tire and wheel was put on less then 100 miles before this service, it was still on the same axle, so not rotated, if they didn't take the tires off they didn't check the brakes. I added 3 qts washer fluid when I got home."

"Rude sales and service is awful every time it leaves there will be another problem. Not honest and don't back there product. They say it seems completely normal for a transmission to go out without warning or slipping and over 6000.00 to repair has.nothing to do with recall and lack of adressing issues when brought to them. They did the transmission flush at 90,000 miles and left skid plate loose to fall off the highway, then told me I don't need it. Except it does protect you exaust and cost me early replace of catalytic.. now the park aid fault and hill start assist that wasn't addressed has nothing to do with it binding up when reversing on hill and there IA a transmission recall that they want adress but mine is worn out and not there issue. Honestly don't go to this dealership they will screw you"

"Love this place. Service people are very nice. Willing to help you out on ur auto. The owner loves pets. I had my dogs there and they were welcome too."