Western Maryland Collision Center

"Great service by everyone including the owner.had some difficulties with my pathfinder but with a little bit of patience everything turned out good.thanks"

"They did an excellent job repairing my Highlander. Paint was correct, seams matched and everything operates as originally built."

"Everyone is friendly and go above and beyond to take of their customers. They make sure vehicles are fixed right the first time without cutting corners. 10/10 recommend! :)"

"We’ve gone through them a couple times. This last time was a complete disaster. They said they would put us on the list but they didn’t so when I called back I finally got on the list so it was like 4-6 weeks later than originally told. Then they had my car for awhile. Understandable because we were still on Covid times. Got the car and they told me there was a piece from the inside door missing but they would let me know when the piece came in and no one would ever be able to tell. They never contacted me about it again. I ended up giving my niece that car. Well she had a noise when she was turning, and took it to a garage. They told her it was the strut and they could tell it was from a previous accident and told her she should take it where it was initially fixed. I called western Maryland auto and set up an appointment for her to come down and show them. They guy she spoke to refused to even look at her car or take it for a spin and just sent her packing. I should have went with her and insisted but I didn’t think they would do that since I spoke to them on the phone and they knew the issue. Well fast forward and she is finally getting some work done and the mechanic told her the strut was in horrible condition and he couldn’t believe the garage that fixed our car would do that someone. His theory is that since struts are backordered they just ignored it so they could move on to the next car. On top of all of that, they also didn’t properly fix the electrical work. I brought this to their attention immediately upon picking up the car. They said they fixed it again but they didn’t. The turns signals work sometimes but always from inside the car seem like they aren’t working. Even other mechanics have brought this to our attention, but we are already aware of it. So, thanks for putting all of us at risk driving an unsafe car that our insurance paid you to fix. So not one thing but three things weren’t fixed properly. Such a disappointment."

"Greg and his crew are top notch and have always done great work. They definitely treat their customers right. It is a family business so they all have a vested interest in keeping happy customers. Always pleased when ever dealing there."