Black Bear Resort

"7/17-7/21/23We stayed in cabin #60 the floors was bowed living room and bed rooms was small no DVD player up stairs as it was pic the jucuzzi was on bottom floor had to go outside or go down the spairl stairs which I fell down the lighting is real bad some light bulbs was out one of the spairl steps going upstairs was loose the fan down stairs fell out because of a defaulty air conditioner outside of cabin was rotted around the bottom I think they need gutters up to prevent this the road had big ruts in it we won't stay at cabin #60 ever again the pool was still down this is 2years in a row now pool is one of the big part of us staying the staff was very nice maintenance guys was great cabin was clean furniture was very uncofable whole Blackbear resort isn't handicap accessible only up to the. Office of we stay again it will be in a different cabin"

"Do not book here unless you want them to cancel your room on you, without any notification, and then confirm your booking when you call anyhow, leaving you stranded in the middle of a snowstorm. Here’s my experience I was extraordinarily dismayed and upset to find that when I arrived on Friday night with my wife and sleeping toddler for this confirmed stay, there was no key, and I was told by the maintenance person (the only person who could be reached) that the room had been given away to someone else. This was particularly shocking because two days earlier to confirm my stay, gave my name, and the person working at your desk said that yes, I had cabin 94. I thought this was strange because I had cabin 77 on the registration, but your form indicates cabins may be switched. I told her I would be arriving after hours and when we did I followed her instructions, only to find no envelope with my name or cabin number. We were forced frantically to find another room for the night to avoid a 3.5 hour drive back home (it was 10 pm by this point) during a snowstorm. Fortunately we were able to find a room at another motel but only for one night. When I returned the next day to talk to someone at your front desk, she informed me that our room had been canceled in January. To be extremely clear, neither my wife nor I canceled our room. Nor did we receive any notification of the cancellation at the time that this happened, in any way, though they had my phone and email. The person working the desk also said that the room I was told I had when I called two days before check in was for another person with my same first (but not last) name, but clearly not me. Nevertheless, this staff member insisted we cancel the reservation, which we clearly did not do as we showed up at 10 pm for the room. So to recap, Black Bear resort canceled my room reservation when (I presume) someone else called to cancel their room, provided no notification of the cancellation, then this past week confirmed to me over the phone that I had a reserved room on the dates designated, and left me stranded in the snow with my wife and almost 2 year old struggling to find a warm place to stay the night. When I pointed this exceedingly unacceptable, unprofessional, and frankly almost unbelievable behavior (except that I have the receipts) to the staff, they said there was nothing they could do, not even fully refund the cancellation fee for a cancellation we did not request or want. They have ignored repeated emails and phone calls. Do not stay here unless your idea of a good time is to be stranded in your car during a snowstorm because they gave away your reservation, then confirm your non existent room anyways, and then ignored all requests for a remedy."

"My husband and I stayed in cabin 20B,and we were completely amazed. The woman working at the office was so sweet and so helpful. It was our first time and she made sure to let us know about everything. The cabin was absolutely beautiful. Absolutely no complaints, nothing but 5 stars the whole time.We will definitely be going back,3 days went so fast,it was worth it the whole time.(:."

"The room was clean and comfortable. Service during the check-in process was friendly. The facility was quiet and peaceful even with other guests present (a plus for the atmosphere of the environment (additional points for having quiet hours posted AND being a dark-sky community)). The only negative I can think of is (try not to laugh) the toilet was too small. Highly recommend staying here."

"My family and I recently stayed at this resort cabin 93. The home is beautiful and minutes away from activity. The only problem we had was that the home was extremely dusty, the sheets were not properly cleaned, and the grill had what looked like a rats nest in it. We drove 18 hours to get there and instead of settling in we had to clean the house and wash all of the sheets since they smelled like sweat. The host Grace was friendly at first then it all changed when she was told how the home was received and that I had taken photos so she can see and speak with her staff. I’ve never had negative experience with a host/owner before but since then she has been very rude!! But like I previously mentioned the home and location is beautiful but the cleanliness of the home needs a lot of work and staff needs improvement on hospitality and customer service!"