#1 Cochran Hyundai of Monroeville Service & Parts

"I would stear clear of this dealership, our car went in with a rare rough idle and left unable to run, the engine now has no power and shakes the entire car."

"Really great service! Make sure you make your appointments well in advance however - there can be multiple months waits to have car service done. They did my car service, inspection, and a vehicle recall recently which took about 2 hours. If waiting is a concern, make sure to bring another vehicle so you can simply drop off your car and come back to pick it up after."

"Service people were all very nice but it was very difficult to schedule an appointment. I scheduled an oil change months in advance in order to be able to get in. I scheduled an 8:00 am appointment with the plan to stay. In the meantime my schedule changed so dropped the car off the night before. I didn't hear from anyone by early afternoon. They had texted a number to call. I called around 1:00 pm, left message. No call back. I called again around 3 pm. Same thing. No call back. I called again a third time, about 4:30 pm and left another message. Decided to just go out there. Finally got a call back while on the way, about 5:00 pm. Since I had an 8 am appt, I was expecting (and needing) the car early but they told me since I left it, they would get it in "when they could." They finished it at 5:00 pm. They didn't call back "because we were busy." Again, they were very nice and they did comp the service, which I appreciated, but I would be very reluctant to have to deal with all that hassle again just to get a future oil change or other routine service."

"Fast and efficient. Oriented to problem-solving. Great customer care."

"The people in customer service/mechanics are patient, pleasant and willing to explain about the work that needs to be done on your vehicle. If they don't know the answer to something they are willing to try find out the answer."