Novotny's Pizza Saxonburg

"Our order was never delivered, I called once after the slice app stated it had been out for delivery for a half hour and was told that it was out for delivery, after an additional half hour I called back, order was lost (possibly delivered to the wrong address) or not made. I canceled the order because it had to be re-made, it was over 2.5 hrs since the original order."

"Our food is always hot and delicious! You know how you always see those food commercials for food and it looks really good so you order it and then it looks nothing like the commercial.. Novotny's pizza always looks perfect, like straight out of a commercial, every time!"

"We were referred here by another business in Saxonberg. The pizza was delicious! Very satisfying, The wings were so big and hard to manage to eat. I see there were pics of it online, my bad for not looking first. The employees were average, nothing memorable or very friendly. The decor needs a lot of help. The walls had some weird plaster everything looked tired and not super clean."

"UPDATE: The establishment reached out, and i very much commend them on owning mistakes and offering the refund. I took my order back in and spoke with the manager on hand. She was very polite and prompt and apologized for the debaucle last night. I will say that all the vodka fumella pies I have ordered recently were always perfect and tasted phenomenal, and the delivery temps of pie and salad were fine. I hope to try them again in the future. The food showed up. The pizza was cold, that at least I could've heated back up maybe. But then I worried about my chicken salad with eggs..... guess what? I took the lid off and put my hand on the salad and it was boiling all the way through like pizzas were set atop it for the hour and a half it took to get a small pizza and salad to me. I can understand a lot of things. I am very reasonable. But when I call in to talk to someone and I get hung up on twice and then put on hold just to come back and say there is no manager. You know what? I do not want irresponsible kids that have no chaperone handling my food and I will be in with the food and my receipt because I will not be charged for food poisoning and poor customer service. Do better, we all get that the food industry is overwhelmed but there is no excuse for poor food handling at all; EVER. Pic of my $17 cold pie"

"They have a really good tasting pizza. The crust has great texture and plenty of toppings. I've eaten pizza all over the US being a truck driver and this pizza is in the top 3 or 4 overall. Good pizza at a good price. The individuals on the phone and delivery were professional as well. I did try the BBQ chicken wings and they were good although back home they cut them down further... overall I'm very satisfied with everything. It's a good place to go if you're hungry!"