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Pep Boys
William Flinn Highway, Hampton Township, Pennsylvania, United States
About the Pep Boys
Pep Boys is a well-known car repair and store located on William Flinn Highway in Hampton Township, Pennsylvania. With a reputation for quality service and a wide selection of automotive products, Pep Boys is a go-to destination for all your car maintenance and repair needs. Whether you're looking for new tires, batteries, or need a tune-up, the friendly and knowledgeable staff at Pep Boys is ready to help. Visit us today and experience the convenience and expertise that has made us a trusted name in the automotive industry.
Photos of Pep Boys
4966 William, William Flinn Hwy, Allison Park, PA 15101, United States
Opening hours of Pep Boys
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 18:00
Sunday:
09:00 - 18:00
Reviews of Pep Boys
"I gave these people A LOT of grace with this experience, but they have proven to be completely incompetent. I had brought my car in for an inspection, and they claimed all of my breaks needed to be replaced, and that my “turn signal light was out”. I scratched the door mirror light that blinks and it was still working despite their claim. I had let it slide simply because it was scratched up and I would like a new mirror. Claimed my part was $400 and labor was $300 for a simple door mirror. Google and peers advised otherwise. Didnt have the part in so they ordered the mirror and said they would call me when it came in. Never called waited a week, and when I called they said oh yeah that came in a while ago. Upon wasting my whole day with another slow appointment and late open of the shop, they called to tell me they took apart my mirror and they ordered a black mirror for my white car and asked if this was okay. NO? WHY WOULD THAT BE OKAY?!?! Demanded a refund and no one in this joint could figure out how to refund my money. I work at a hospital I am constantly on call. I do not have the time to waste coming in and out multiple days for multiple hours even when I’m THE ONLY CAR IN THE SHOP FOR HOURS. This place is absolutely ridiculous in pricing and reasoning. When questioned you can tell these people have no clue why they’re doing what they’re doing to your vehicle. This place needs help. Hopefullly someone figures out how to work their system for a refund within the next month since it’s been over a 3 week process with absolutely nothing gained."
"I scheduled an 8:00 am oil change and stated that I would wait for my vehicle. Upon arriving at 7:55 am the store was not yet opened and we had to wait an extra 15 minutes for a late employee to get there and open up. So after waiting to open up late i was told that it would be 2 hours for the oil change. I know that they allow so many slots for those who choose to wait and it surely does not take 2 hours for a simple oil change and besides there were no other customers waiting. This is my 2nd bad experience at this location. Its time to get some decent customer service and someone who opens up on time. After leaving I called Midas, didn't have an appt and told them I had to wait. I was in and out in 40 min."
"Changing this now since my previous 5-star is now out the window. I recently went in for an oil change and inspection. I later received a call claiming that I had $1,550 of repairs in order to pass inspection. After a quick panic, I got a second opinion and then told Pep Boys to take it off the lift. They called back a few minutes later, saying that none of it was required for inspection and that they were putting my sticker on the car, and apologized for the mistake. I'd have accepted this as a mistake- but it is the second time it happened here. They previously piled on charges for my wife during her inspection last year which I had to go into the shop to rectify; the attendant even laughed when I called out the $80 charge for a glove-box cabin air filter replacement - which they told my wife was required for inspection and completed without her approval. To make matters worse- they told me about a small piece of metal that was grinding following my tire replacement (from different shop) a week earlier, and that they would grind it off for free. After catching them trying to pile on charges- I found that piece was still grinding as loud as ever on my way home. I agree with another recent review that a leadership change is the root cause here. I had two great experiences here in 2021/22, but the two since have been abysmal."
"Took my car here today for inspection. Was told I needed back brakes, rotors, and air filter, coolant flush etc.. was done in less than 2 hours and was charged $1,200!!! $600 was labor cost. How is that when they said labor is $150/hr and was no more than 2 hours. TOTAL JOKE AND COMPLETE RIP OFF Don't waste you time or $$ here!!"
"I dropped my car off for an inspection and a tire rotation and for some reason they did an oil change as well and tried to charge me for it. The worker was adament that i marked it on the drop off sheet but im 100% positive i didnt do that. Thankfully they took the charge off but its wild they tried to finesse me like that."
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