Pep Boys,

5055 Library Rd, Bethel Park, PA 15102, United States

"I love taking my car to Pep Boys for an oil change or anything I need. They fit me in the same day and I’m always satisfied with their customer service."

"I went to Pep Boys in Bethel Park for a simple car inspection and oil change. Little did I know that I needed all new tires to drive safely on the road. Corey, one of the employees there, was so nice and knowledgeable and explained everything in detail. I couldn’t be happier with my decision to come here!"

"My car appointment was for 10am Saturday. The display on confirmation said it would be completed by 5pm. I asked the advisor if it would be done sooner than that as I had other plans that day. He said that they would be. I called at 4:30pm and my car had not even made it into the shop yet. The advisor that I talked to over the phone said "There were other appointments and larger jobs that needed to be taken care of."... I made an appointment for 10am on Saturday, I WAS ONE OF THOSE APPOINTMENTS and my car wasn't touched until Sunday morning. I called at 10:30am on Sunday to see if my car was done. It was being worked on, but said they said they needed additional information - of which I had sent on Saturday (insurance card) as soon as I dropped the car off. I never received a confirmation that the car was even done, so I found a ride to drop me off at 12pm because I hadn't heard from the shop. This type of "customer service" is absolutely inexcusable, especially if an appointment/reservation is made. They left me carless for over 24 hours... with an appointment that should have taken 1-2 hours (as I experienced at the dealership.) I would have lost my bananas had I waited on-site as I originally planned to. I also was not actually told by the advisor who checked me out what services were completed. I had the receipt emailed to me and there is a line item that is there and I was charged for, but has no explanation for what it was for other than "Shop Fee". There is no real signage as to what is included in an oil change so I hope it was all completed. I thought that my first occurance of iffy customer service last year was a fluke, but nope, it just got worse. Never again, the cost savings is not worth the bad service. (If you're understaffed or overbooked STOP taking appointments, instead of wasting customers' time.)"

"Took my truck there for its first oil change and it came back with two greasy handprints on my hood. Then I luckily opened the hood and they left a rag in there! The guys were nice, only reason they got two stars and not one."

"BEST SERVICE EVER. They squeezed us in before my family left for vacation and put four brand new tires on our car at a very reasonable price (half of what we were quoted by two other businesses) Even wished us a safe trip and a great vacation."