The UPS Store,

620 Butler Crossing #3, Butler, PA 16001, United States

"Was there yesterday the kid that waited on us had no customer skills didn't want to help us and then whenever we ask him what we needed to do he had an attitude about it the kid had a red shirt on and never gave his name we were there around 5:34 p.m. the store is 5097 in Butler PA"

"Unprofessional and disrespectful staff. Go to Staples if you get the option. Return was done in moments by a professional and wonderful department"

"Today 12/7/2023 at approx. 1:25 PM I returned some Amazon Merchandise to the UPS store 5097 in Butler Pa. A young man waited on me scanned the first return no problem, then started to unpack the secound box, I asked him why he was unpacking it, he said if He had to explain it I wouldn't understand. Really having been an employee of UPS for over 30 years I think I would understand. He then left in a Huff to the back room without a thank you for my business ."

"I do not normally get anything from Amazon so it is foreign to me to have to return anything. Worse yet, I didn’t have any tape. I offered to buy tape and was told that the box should have been taped. I offered to buy some. If you don’t want to use a strip of your tape, I will pay for it. I had to mail 2 envelopes via UPS. They are the Express Bags. Work supplies them for me and we have used them for years. I get rudely told that these are used for other purposes. What am I to do? I follow my work protocols. After I left I forgot to follow instructions and place my bar code inside the box. I called and got the same woman. Clearly I bothered her by asking if I can come back and do that. She said they would try and find it. I went and bought tape so I would not be chastised. 2 employees told me it was on the outside of the box and didn’t need to be on the inside. I wanted to get my refund and follow the instructions. The box was right on the shelf. Easy to find. They begrudgingly said they would take care of it. Moral of this review: without customers, you would not have a job. I have worked in customer most of my life and I know my job depends on my performance. That woman was beyond rude and I really never care to step back into your business. The staff at Staples are always nice, professional, and I never feel like a bother to them."

"So I go to the same store I got documents notarized with power of attorney documents before and this time the a new person whether his name is Matthew (Matt) or Gage advises me he can't perform the notarizing for me. Poor training or not universal. Train your employees to know the differences. I have nothing to gain from notarizing documents for my father."