Monro Auto Service and Tire Centers 2000 3rd Avenue, New Brighton, PA 15066

"This is a long one so buckle down if you're going to read this novel. I don't normally write reviews this long(LOL), I promise...The summary is basically that the mechanics here tried to pull a fast one on an unsuspecting/ignorant customer. suspicious from the get go and turned out that they were wrong in their diagnosis. 'Twas a whack situation I hope for others to avoid/be wary of. I had my car inspected and it they replaced my rear tires with the year long warranty. The head mechanic did my inspection and put the new tires on. When I was driving home, there was a slight shake like a rear tire was misbalanced, which was new. I took the car back the following day they looked at it. The looked at the tire and told me that 7 ounces was added to the rim and it implied rim damage. There was no further explanation and no one showed me where the rim was damaged...which I though it was weird that it was all brushed off with no explanation. A damaged aluminum rim is unusual unless you sustain serious damage(to a curb or pothole) and given the timing of the new shake, I was suspicious. Now I should have asked more questions on the spot and asked to see where the damage was, but I was headed to an appointment and figured I'd ask a few other people who know cars. The consensus was an issue with the tire so for a second opinion I visited U Need a Tire in Beaver Falls because they are known to be trustworthy and up front about issues from my own experience and others that have been long time customers. I explained the symptoms and the looked at the wheel. In no time they called me over and spun the wheel on the tire rotation device that detects an imbalance. The pointed out how the tire was wobbling while the rim was straight and said without a doubt it was a bad tire. I'm not a mechanic, but I can understand that much and it was easy to see, plus there was no visible damage to the rim. Thus it was likely a band that holds the tire together inside had been broken before the car was even driven. So because I had a warranty on the tire, I drove back to Monroe's and explained the situation. They were doubtful and tested the tire, and told me the rim was still the problem. I asked to see and they had me come take a look to see how the rim wobbled. I didn't see any wobble and asked them to look in the tire. They reluctantly agreed and in a few minutes came out and said a tire band had snapped...just like U Need a Tire told me. LOL. They replaced it because I had the warranty. I was told the head mechanic had both put on the new tires and recommend a new rim so I asked why he didn't look at the tire before putting it on and then recommending an expensive and more complicated fix to the problem. He wasn't there but the other mechanics said they don't check the new tires because it's rare to have problems. So in conclusion, this was a situation where the mechanics were banking on getting more money out of the unknowing customer and fortunately, this sucker had some knowledge connections. I'll be taking my business to U Need a Tire in Beaver Falls from now on. ;)"

"I want to thank the wonderful staff at Monro New Brighton for their fast and great service last night. While driving home from work last night, a lag bolt got lodged in my tire. They quickly removed it, patched the tire at no charge and I was good to go. Thank you so much for saving my day."

"Needed an oil change. Diane took me right in and I would only allow Jessie to do the work . He was covering for another store and came down to take care of it. Customer service is awesome and mechanic is awesome! Jessie is very knowledgeable."

"It's obvious whoever is overseeing this shop has little to no experience in the automotive repair field. They've lost 2 good mechanics in the last year I have been there. Mechanics should not be answering phones and scheduling appointments. This is a huge safety issue. They should be focusing on repairs with no interruptions. They need a front end person to make appointments and for ordering parts. There should never be a single mechanic on duty, another huge safety issue. Also customers need to know up front that you've lost your inspection or emissions privileges instead of shuttling their cars to another shop to have them done."

"I woke up yesterday morning (Saturday 7/2923). I was getting ready for work it was raining yuk!!!. My oldest son looks out of the garage window and says to me. Mom I think you have a flat tire? I went flying outside to my car sure enough my tire was flat like a pancake. My son used the kit in the car to pump up the tire. So I looked up found Monro Auto Service and Tire. I drove right there and explained what happened. I needed to be at work in Zelienople. Shawn took my car in right away and fixed the tire within 10 minutes he was done. I want to thank Shawn and his coworker. When I asked how much they said have a great day! I came in stressed left extremely satisfied. I highly recommend Monro Auto Service and Tire. To keep your car hassle free."