Monro Auto Service and Tire Centers

"Kirk was patient, and got my car in on a Saturday Morning. I Uber drive and the repair was important for me. The price was very fair and the guys finshed the job quick. They explained the process and price before begining the work and even did a courtesy inspection for free. 5 Stars! Car is as quiet as new again."

"I came here cause I only have 4000 miles to check my car for warranty so the dealership can pay for it if there’s work that needs to be done . So that way I’m not stuck paying for it But the team here didn’t want to even do that. They said it was a hassle and the warranty company is hard to work with. They just told me to go home and check that issue myself: IM DISABLED.. so no I can’t get on my back to check my vehicle for problems… I called my warranty company and told them that y’all refused to check my vehicle for my warranty claim… The only other company I could have gone to, is 45 /50 mins away…. So I gave Monroe’s a chance to do the right thing even after the dude said go home and check it myself… So I came back and wanted to get my state inspection and to check for that issue I had and my overall performance of the vehicle; (STATE INSPECTIONS ARE NOT THE SAME THING AS LOOKING OVER THE VEHICLE FOR ISSUES THAT ARE COVERED UNDER WARRANTY) they finished the state inspection ; but didn’t even check my vehicle performance or the issue I had a problem with… which I wanted done cause I only have so much time for the warranty to cover it…… they just told me only one wiper blade needed to be replaced (this is a brand new car off the dealership parking lot so uh yea that’s weird) I felt like they just said that so they can get more money out of me. They ended up charging me for BOTH wiper blades totaling over $60. You can buy 2 wiper blades for around $30… Not to mention they Left metal on one of the wiper blades… which could have scraped my windshield if I didn’t notice it… I got ripped the F off.. If you go here they will get ya for an arm and a leg and/or they won’t want to do any work that’s too much of a burden for them. This is my last time going to Monroe’s :/ I tried to give y’all another chance. And I only went here cause it’s the only place my warranty accepts .. so Yea thanks for screwing me out of the only time to get things replaced and covered by warranty Seriously tough… if you’re a good car mechanic you know everyone who buys a new vehicle should ALWAYS get them looked over by a mechanic… If you guys aren’t even willing to do that and Mke sure someone got a vehicle that they weren’t getting ripped off on.. then what’s the point of y’all being in business ? If ya don’t wanna help ppl, work somewhere else"

"Will NOT go back. I like t give the benefit of doubt, however this manager deserves nothing of the kind. I had called for a quote and gave the specs of my vehicle. When the service was done it was nearly 3x the quote. Ok, fine, it was a different oil however I gave the specs of my car when scheduling and getting the quote. The manager (or desk clerk) was so very RUDE. No apology for the wrong quote. I felt extremely mistreated. When back in my car I noticed down the road that the sticker mileage was completely wrong. Ok it was a mistake so I simply called to see when I should get my oil changed again…at 3000, 5000 miles…what? The manager that treated me poorly chuckled and only said “well (laugh) when that light comes on that says change oil. That is when you get it changed again”. I explained that the mileage was wrong on the sticker and he said “Again when the little light comes on.” Simply on the way I was treated I WILL NOt return to this location and maybe never again to any Monro location. Highly recommend to steer clear of this place unless you like to be treated poorly. Oh…and when I arrived and said I was there for an oil change he went to check the engine specs and get mileage when it was parked and he promptly said “I don’t know what you are thinking but I cannot inspect this vehicle.” (The sticker reads July)… well I was not there for an inspection and we just previously discussed the oil change and tire rotation only. This place has issues!"

"Chris and Gary were very professional. They helped my daughter who is a few hours away from home. They repaired her vehicle and went the extra step to arrange to return the vehicle to her after she tested positive for COVID. She was unable to pick her vehicle up."

"I'm going to try to use respectful but frank words here. I didn't think they treated me fairly. They acted like I knew nothing and they could tell me anything to get me to buy tires. I have extensive experience with changing/repairing tires. He was flat out lying when he told me my tire(in for flat repair) was not legal anymore and needed replaced. And because the car is all wheel drive, I need all 4 of them replaced. The tires are overpriced too. Pretty dirty if you ask me."