Pizza Hut

"This place is pretty good. The pizza is great (Try the Big New Yorker!) but the service is meh. They always get our address wrong and blame it on their “system” even though the app has our address right. Another thing is that the staff are kind of rude about it. Then we have to wait upwards of an hour just to get our food since they have to make a fresh pizza and by then it’s not even worth it."

"Absolutely horrible, my pizza dough wasn't even cooked, I was biting into pure dough and the bottom and the side of the crust wasn't even golden or brown and my pizza was soggy. It was absolutely disgusting"

"Wish I could leave 0 stars. Literally every time we order from this Pizza Hut there are problems with the delivery. Either they bring us a completely different order or they don’t even show up and then when we call the store to get our food or money back they run us in circles. We gave them a final chance tonight because we had a credit from the last time they messed up and again they sent the food to the opposite side of the city. When we finally got our order the delivery guy was rude but I chalked that up to him having a bad night."

"Two times I have asked for light cheese extra sauce...this is my cheese that I peeled off the top ( at least 3 cups). I specifically asked the young girl working because last time they did the same. This light cheese in a ball ......I think the person thinks it is funny as this the second time I have 3 cups of cheese..when I ask for light cheese. Looked at the pizza before...the girl that took the order put her head down....as a spoke to a gentlemen there about how to get a light cheese pizza. He offered to make a new one, but it was late at night. I am sure it was very funny to her!"

"Normally, I would not complain but the entire experience was completely terrible. For starters, I paid for my order (including tip) with Apple Pay. Upon arrival, the delivery driver told me that I had a balance of $3.99. I immediately contacted the store to inform them that I paid in full with Apple Pay and I was informed that a portion of the drivers tip did not go through on the transaction even though the entire amount had been taken out of my bank account. I asked if I could pay over the phone the $3.99 so the driver could get his tip (mind you, the correct amount had been taken already). I was told by Tom that this was an impossibility and since I didn’t have cash to give the driver, the driver wasn’t going to receive a tip which really upset me because it’s not the drivers fault, nor my fault, that this was happening. Anyways, Tom had the driver leave and that was that. Halfway into eating my salad, I noticed there was a cockroach (see image) and immediately called the store. I spoke to Tom who seemed shocked and apologized. I sent the images of the cockroach in my salad via text message and email; I was offered store credit or a new salad which I politely declined because why would I ever eat there again? It’s very unacceptable that I was not allowed to receive a refund for my order and I am extremely disappointed with how everything unfolded. If you order from here, make sure you check your food thoroughly and know that if you get a cockroach in your food, you’ll have no option but to receive store credit that you’ll never use. I travel to Northeast Ohio regularly and will definitely be supporting other establishments that, not only treat their employees properly, but also make sure to hold themselves accountable."