Best Appliance & Kitchens

"From start to finish you guys are the best. You took the time to go through our options and found the perfect unit to fit our needs and budget. On the day of install, I had another appointment scheduled and you put me first on your list. The guys called and told me they were on the way and then upon arriving they were terrific. They were friendly and polite and cleaned up after themselves and took us through the process of how to use the machine. Top notch all the way."

"The sales staff were attentive and explained features of the appliances well which helped in my decision making on which model of dishwasher was best for me. The installer was prompt and professional. He made sure everything was working as it should and was careful bring in and out the appliances throughout the house. I look forward to ordering from them again."

"Note to self…late September is not the optimal time to purchase a new replacement air conditioner. When my old through the wall a/c finally gave out, I did some research, decided to replace it with a Friedrich, and got in touch with Best Appliances in Rutland, wishing to shop somewhat locally. I paid in full, in person, and was assured by Molly that the new Friedrich would arrive from the distributor in New Jersey in approximately two weeks. Given that timeline, and with the weather still somewhat mild, my carpenter removed the defunct a/c from its opening in the wall and put up a temporary piece of plywood on the outside wall in anticipation of its timely replacement. Turns out it was not to be so timely after all. Phone calls to Molly at Best weren’t helpful as she was unable to get any info from the New Jersey distributor about a shipping date. She ultimately put me directly in contact with their Friedrich rep who also tried his best, but could not come up with a date. Weeks went by, the temperatures continued to drop, and the hole in my wall loomed large. Fast forward another couple of weeks, and after realizing that communication with the Friedrich rep would continue to go unanswered, I decided to give Best one last shot before simply cancelling the order. Enter JOSH, customer service wizard extraordinaire. He promised to do what he could and called me back within minutes with both a shipping and arrival date. He committed to keeping in touch with any new updates which he did without fail, all while managing to be kind, understanding, extraordinarily pleasant and professional. He truly turned an unhappy experience into both a fun and positive one, and my carpenter is poised to install the new Friedrich this coming weekend. Thanks, Josh!!!"

"Thank you Best Appliance for getting a new stove delivered and installed. Really great delivery men. They took every precaution to ensure stoves were swapped."

"I want to thank you for the seamless experience I had working with you all at Best Appliance. I don't think I've ever had such good service, from purchase to installation. You walked me through it and in less than an hour I'd purchased 4 appliances!! You communicated so well, delivered just when you said you would and your guys were so excellent in installing them all. They were so nice, so careful and solved all kinds of problems while here. I am so grateful. Please thank them for me and know that if you ever need a reference, I am would be privileged to give one. And most certainly if I ever buy another appliance I will be knocking on your door."