MJ Harrington Jewelers,

35 Main St, Newport, NH 03773, United States

"Thieves. My father bought a special diamond watch for my mom at the Diamond Exchange in NJ. He brought it here after moving to NH to have serviced. After several weeks of waiting, it still wasn't ready. It "disappeared" while in their custody. The owner begged my parents not to contact authorities and offered another replacement watch in it's place. Dad's pretty easygoing, and accepted the replacement. The fact is it is NOT the same watch, not the same value, and not the same sentiment as it was a special gift. They are in their 80's and still bothered by it. I would not EVER send anyone here, and after hearing their commercial so many times on the radio recently had to share this experience. Shameful and criminal. If I could give negative stars I would."

"Everyone is so helpful and pleasant! My fiancé designed our engagement ring and it came out BEAUTIFULLY. Turn around time is amazing too! Look forward to working with them for our wedding bands as well!"

"I would not recommend this jeweler. They failed us multiple times. In May, my fiancé took me to MJ Harrington Jewelers, and we found the engagement band and wedding set we wanted. Brooke, our initial salesperson, failed to return calls with updates. Two weeks later, we returned to the store and learned that Brooke had ordered the wrong engagement setting. David, the owner, took over and tried to rectify the situation. We expressed our frustration with the terrible service. David apologized several times and told us he would be taking over the processing of our order. For the first two weeks, he kept open communication with my fiancé, promising that it would be ready for our engagement day (June 24th). The afternoon before our engagement proposal, my fiance called David for pick up time of the rings. My fiancé learned the engagement ring had not arrived, and David was embarrassed. The morning of our engagement proposal David allowed us to leave with the wedding band and a temporary low end setting for my stone. He said he would keep my fiancé updated with any new information, which he did NOT do. Again, my fiancé was the one calling for any updates. Two months later, David said the rings would be shipped and in his store by August 16th. On August 16th, we still did not have the ring. I called to inform David that we were not going to need his services anymore. And again, he said he would be able to have a ring by next week. I am no longer interested in anything he has to offer."

"My family has been doing business with MJ Harrington’s for four generations. We have all purchased existing jewelry they had and have had custom pieces made. My husband and I were stationed overseas. I needed repairs done. MJ Harrington’s repaired my jewelry and safely returned it to me in Germany. I cannot say enough about the time they take with all of us, the incredible customer service, and high-end treatment. David and his staff will always take the time for you when you visit the store. They have been wonderful getting appraisals done for us. They are always willing to check, clean and repair my jewelry whenever I walk in the door. My son in law designed my daughters engagement ring with David. David was so easy for him to work with. There was NO pressure to purchase more than he could afford. MJ Harrington’s stands behind every purchase you make from them. They have bent over backwards for us. This is the ONLY jeweler that we will do business with. You cannot beat the customer service, integrity and honesty. Try them, I promise you’ll love them! They are dog friendly, too!"

"I took a very old engagement ring to be cleaned and make sure it was sturdy enough to be worn again. It needed some repairs. Took about 3 weeks, but I was told that to start so that was ok. The ring looked beautiful when I got it back. Almost like a different ring. It had always been so dirty that I thought it was dark colored between the stones!"