Anything Appliance 1238 Hooksett Road, Hooksett, NH 03106
About the Business
Anything Appliance is a premier appliance repair and sales shop located at 1238 Hooksett Road in Hooksett, New Hampshire. Our experienced technicians are dedicated to providing top-notch service for all your appliance needs. Whether you need a repair, replacement part, or new appliance, we have you covered. With a wide selection of brands and models to choose from, you can trust Anything Appliance to keep your home running smoothly. Visit us today and experience the difference we can make for your household appliances.
Photos
Location & Phone number
1238 Hooksett Rd, Hooksett, NH 03106, United States
Hours open
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"From the first phone call to the last, this company was very helpful. Came out looked at my oven, quoted me, ordered part, set up installation, and my tech who disassembled my wolf stove and reassembled was fantastic , super friendly while working, knowledgeable and cleaned up after himself! 5 stars out of 5 for me!!!!"
"Very frustrating experience. My appointment was canceled by this company but I was never notified. I waited all day for the tech person but no show by late afternoon. I called & was informed that I had been rejected & had no appointment. This company postponed the original date of my appointment set up by my insurance who asked me to contact the provider they had lined up to confirm. Instead of a confirmation, I was told that my original appointment had to be postponed by 3 weeks for no apparent reason. During the process of rescheduling, the customer service person gave me a date & time frame for the new appointment but was not very efficient and rather argumentative , later on falsely claiming that I had “used foul language “ to the supervisor : this led to the cancelation of the new appointment by the supervisor who neglected to inform me. I was unaware of all this & the false accusation until the no show on the day the tech was expected to come for the initial visit. I found out about this situation when I called the company mid afternoon after no technician came to look at the job. I reached out mid to late afternoon, couldn’t get through , left a message, didn’t get a response & had to call again. The first customer service put me on hold then never came back on the line. Finally, one customer service rep heard the message I had & called me back. She is the one who explained what was happening. Disappointed about wasting the day after I had had to re-organize my day to accommodate this company, I asked to speak to the supervisor to clear my name” I did not use foul language “ Later on, I did receive a call back from the supervisor who explained what she thought had happened and stated that she was the one who canceled me out, informed my insurance company that she refused to service any of my appliances in the future. She neglected to inform me of her actions. She was not interested in listening my perspective. She hung up on me. I called right back but “ she was on the other line”. My experience: Misunderstandings , miscommunication, lack of communication , false accusation & disrespect instead of best practice & customer satisfaction. Review continued in response to owner’s message: It is too bad that this whole thing happened. It seems that other people have had scheduling issues with this company. It is disappointing that the owners continue to accuse a prospective customer of being rude , using bad language & hanging up ( based on an inexperienced employee’s words) when it is not true at all. It never happened. Someone made a mistake somewhere along the line and blamed it all on the customer. There are better ways to fix an error : listening to the other person first then finding a compromise instead of refusing further explanation, further service and hanging up on a customer."
"I was recommended Anything Appliance as a service provider for our Marvel beverage fridge by our appliance sales point. Calling and setting up the appointment was a friendly and expedient experience. Ian was the repair progressional, he both diagnosed and repaired the issue with expert skill and care, even take precaution to protect our hardwood flooring throughout the repair. This was an excellent customer service experience and our beverage refrigerator is running like new. We highly recommend."
"Our repairman, Justin, was knowledgeable and friendly. He spent a few minutes with our dishwasher and knew just what to do. It took less than two weeks for our parts to come in, and before I knew it Justin was back and fixing our dishwasher! He even made sure the seal was secure and that it would work properly. We were beyond satisfied with our experience! The other wonderful thing about this company is that they call and text you when their technician is on their way, so helpful instead of waiting around for 4 hours not knowing when they’ll show up."
"If you value your time and patience, don't call this business! First of all, they speak with you on speaker phone, not even bothering to pick up the handset. I think that's very rude and lazy. Because I needed service at a distant location and wouldn't be available to meet with the technician there, I made an appointment a week and a half away for a Friday afternoon. They called the day before and told me that I needed to change the time to the morning. When I said that it would be difficult for me to make that time, I was told that I had to reschedule then to another time the next week. I told the person I was planning to start my vacation on that Friday and needed my refrigerator fixed that day. So, I took that day off from work so I could get it fixed. The problem was diagnosed and needed a part that would be available the following week, which worked out to be perfect. When I called the following week to find out when the technician would be back to install the part, I was told that he wouldn't be back to fix it until two weeks down the road. I told the person I wasn't going to be there then because I would be off of vacation and not there again. I asked if there was any way possible to fit me in within the week and was told that they could have someone there the following Monday morning, which was great because I would still be on vacation. So, I got up early to make sure I was ready for my appointment and by mid morning I called to find out when the person would be coming by and was told, "Not today!, Next Monday." I lost it! Their "Scheduling Department" gave me the wrong date! It sounds like, the right hand doesn't know what the left hand is doing! The only saving grace of the whole situation was their technician that came to my place. He was awesome! He was very friendly yet professional. He took the time to explain everything he was doing to try to find out what the problem was and answered all my questions to my satisfaction. Because of this whole situation, I will never call them back again."
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