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Certified Appliance Repair Co
376 Fairgrounds Road, Plymouth, New Hampshire, United States
About the Certified Appliance Repair Co
Certified Appliance Repair Co is a trusted appliance repair service located at 376 Fairgrounds Road in Plymouth, New Hampshire. With a team of certified technicians, we specialize in repairing a wide range of household appliances including refrigerators, washers, dryers, dishwashers, ovens, and more. Our goal is to provide fast, reliable, and affordable service to ensure your appliances are back up and running smoothly in no time. Contact us today for all your appliance repair needs.
376 Fairgrounds Rd, Plymouth, NH 03264, United States
Reviews of Certified Appliance Repair Co
"Our Whirlpool Refrigerator was leaking onto the floor. Frank McCloud came by and repaired it but it still leaked. I called him and he said it would need an ice maker kit. I agreed he should order it. A month has gone by and I have left at least a dozen messages, but no response. I called Whirlpool and they have not been able to reach him. We are presently in limbo. Whirlpool say they have put a special team on the case and will call back in five days with another repair technician. But so far, nothing. This same thing happened five years ago and Whirlpool ended up having the retailer send out a brand new refrigerator. This one is still (just) under warranty. What next? Stay tuned!"
"Let me start by saying that I wish I could give less than a star. This guy is a joke. He came over for fifteen minutes. My initial complaint was that my dishwasher was not draining. I called over three weeks ago to Whirlpool's customer service and reported my problem. They said that the soonest that they could get someone here was today 9/6/17, I cannot say I was not disappointed that it wasn't sooner. I just really wanted a repair to happen. I came home to my husband saying that the guy saying that it was fixed. I ran a light load and there was water pooled at the bottom. I am disappointed and angry. It seems that by the pattern of reviews that this is not a new issue. The one "great" review was seven years ago and suspiciously done by a google user."
"I called because a torn gasket was keeping my refrigerator from sealing properly. He came out, "fixed" it... and now I have a refrigerator that doesn't seal properly AND have water leaking all over the floor. I've been leaving voicemails for a week with no response while water continues to damage my floor. Since I originally found him through the Kitchenaid recommended repair service website, I contacted them. Somehow they were able to get him on the phone, but he lied to them about what he told me about the repair, and says I will be charged nearly a thousand dollars to fix what he broke. Meanwhile I still can't even get him on the phone. From other reviews, ducking phone calls seems to be a pattern. If you want your appliance to be more broken than it was when you called, by all means this is the repair company for you."
"Our dryer started making awful whirring sound. We made arrangements for him to come out later that week. He came 4 hours late and didn't call. The dryer worked but there was a bit of rubber tubing exposed in the door opening. I called him to come back. We made arrangements for the following Monday afternoon (coincidentally the dryer stopped working altogether). I stayed home all afternoon and he never came or called. It's been 9 days. My landlady and I have both called and left messages with no word. If he is sick or had an emergency I feel bad for saying something negative, but I can't get over how unprofessional his service has been."
"After having my dryer for 10 months, the heat stopped working. I contacted Maytag since it is still under warranty. They had Frank McLoud from Certified Appliance Repair located in Plymouth NH to contact us to take a look at it. Frank made arraignments to come to our house on a Wednesday, we made arraignments to have someone at our house, (the person drove 1 hr 10 min) to make sure Frank could be let in; Frank never showed up nor called. My husband called Frank, leaving a couple of messages on his phone wondering what happened. The following day Frank called, apologizing that he got caught up at someone’s house and by the time he got home it was too late to call us. He made arraignments with us again on Friday. Once again we made arraignments for someone else to be at our home to let him in, and once again he never showed up or called. That evening I called him at 8pm, after his wife informed me that he was busy playing with his grand kids, Frank got on the phone, he told me he was having computer issues, and had to work it out that’s why he didn't stop in. I asked why he didn't call, and he said he lost our number, but then mentioned he found our number on his table along with our cell number, and work number. He was going to call me back at home Saturday morning first thing. Today is Monday and I have yet to hear from him. I have put in a complaint with Maytag, who transferred me to another appliance repairman. I don’t understand the lack of customer service, nor the care, but I can advise due to the lack of interest and professionalism I would never recommend anyone to this gentlemen, and hope others think twice after reading my post."
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