KAY Jewelers

"Worst experience ever! Once they take your money they suddenly don’t care. On December 16th, I purchased an engagement ring and got the wedding wrap at the same time, because they were on sale. I had them sent out for sizing and specifically said to make sure they don’t get soldered together. The woman literally said “I’ll package them as separate rings to be sized only, so there won’t be any mix up.” When I went to pick them up, on December 30th, I couldn’t believe they came back soldered together. I was told “Sorry, mistakes happen”. But it was more than just a mistake. They had to be sent back because you can’t give a full wedding set as an engagement ring. Now I was going to miss the day I was going to propose. A day I had picked out for almost a full year, So that was ruined. I finally got notified the rings were back on January 9th. Nothing to even compensate for the terrible experience knowing I still need a wedding band and have had an account with them for around 25 years. An account that is paid off in full, including these rings. Then, to top it off, as we were leaving the store, the woman yells out “Sorry we ruined your special day” in front of everyone. I think that should be their new slogan. We still need a wedding band and some earrings, but I think I’ll be looking for a company with better manners and better customer service."

"Sierra and team were knowledgeable and so friendly. I'm definitely coming back for the holidays!"

"Leighann and seriaa were so helpful. They both have such great attitudes every single time I come in and usually when I come in I am not in the greatest of moods due to the fact, I’m usually turning in a necklace that has broken to get fixed, but they provide great customer service every time."

"Today I was helped with a very special, important and sentimental request concerning my mother's original wedding band set. Lee helped me through everything, answering all my questions and being so kind and generous with her time and knowledge. It was such a good experience, I can't say enough about the care & attention she gave me. Thank you so much Lee!! I truly appreciate everything!!"

"Unfortunately, we drove down to the store from across the border with a broken engagement ring and no warranty. Thankfully, Leighann helped my fiancé and I with this important issue and kept me posted along every step of the way from repair to resizing. She was an absolute pleasure and super helpful throughout the entire process. We will definitely be back and many thanks to Leighann for being so lovely :)"