Dead River Company

"I am beyond grateful to be a Dead River Oil customer. I am a senior and their customer service, delivery and repair staff are terrific."

"Service Technician Trevor out of the Bristol office gets an A+ for technical competency and excellent customer service skills. Trevor’s old fashion work ethic is a model for others to emulate. Thank You!"

"The office staff has always been very helpful and accommodating, and the delivery team knowledgeable and friendly!"

"Worst oil company EVER!! I HATE them and will NEVER do business with them again! Called to get a delivery and paid ahead, only to have them come out twice in one day to deliver, and both times they had the access to and no reason not to but just didn’t bother! Made us wait two more days to come back when we were already running on fumes because they’re so incompetent and unprofessional! The next time we needed more oil we called, only for them to say they put a stop delivery on our account because of their issue from the previous time, that was already supposedly resolved and taken care of, but apparently not because they can’t ever seem to get on the same page! Absolutely most definitely taking our business elsewhere!"

"I don’t usually leave bad reviews because there is almost always an explanation as to why an experience didn’t pan out but I’ll be honest, I’ve spent the last 8 hours trying to find something positive to say before making this review and I have nothing. So here’s the backstory: I woke up this morning to a 50° house. No heat or hot water. After checking the basics with my furnace with nothing obvious to note, I reached out to the company who last serviced my furnace (AD&G Fuel) and asked for assistance. AD&G merged with Dead River for those who are wondering and I spoke to two different women who were both very pleasant and helpful (mostly). Here’s where things turned south; After establishing that I hadn’t had my furnace serviced in 3 years from them and that I don’t buy my fuel from them, they “would not be able to help me, but should reach out to whoever does fill my oil” (For what it’s worth, the company who delivers my fuel is great but they don’t do service work otherwise they would have been my first call. I ended up using the company I use for fuel because 5 years ago - when I purchased my home - I called AD&G for a fuel delivery and for one reason or another, they couldn’t do it/would take too long to come out) So, not only would they not send someone out to look at my no heat concern when it was single digits over night, they didn’t even make an attempt to gain me as a customer or offer to become my fuel delivery source. Thank you AD&G and Dead River - I’ll make sure no one else thinking of becoming a customer with you makes that mistake."