Chase Moving and Storage
1 Jackson Street, Essex Junction, Vermont, United States
About the Chase Moving and Storage
Chase Moving and Storage is a reputable institution located at 1 Jackson Street in Essex Junction, Vermont. As a full-service moving company, we offer professional and reliable moving services for both residential and commercial clients. Our secure storage facilities provide a safe and convenient solution for all your storage needs. Additionally, our store carries a wide range of packing supplies and moving boxes to assist you in your relocation process. Trust Chase Moving and Storage to make your move stress-free and efficient.
Photos of Chase Moving and Storage
1 Jackson St, Essex Junction, VT 05452, United States
Opening hours of Chase Moving and Storage
Monday:
08:00 - 16:00
Tuesday:
08:00 - 16:00
Wednesday:
08:00 - 16:00
Thursday:
08:00 - 16:00
Friday:
08:00 - 16:00
Saturday:
Day off
Sunday:
Day off
Reviews of Chase Moving and Storage
"We requested a quote from Chace Moving and Storage for our move from Milton, Vermont, to Walden, Vermont. The quote was $3477.67, including using the truck, travel, packaging, and labor. We were very surprised/outraged when our final charges were 4665,95. This price increase represents over $1200, a 34% increase from the estimate. The operations manager, Kevin, stated two primary reasons for the price increase. Both had to do with labor. Kevin responded in an email, "They elaborated on the difficulty that they had getting up your driveway ( which we spoke about briefly on the phone )and your availability at the door while they unloaded the truck. The crew stated that you were preoccupied during the delivery and had to constantly ask for direction with pieces as they came through the door." In reality, it only added about 10 minutes as they maneuvered into the driveway that had been plowed, snow blown, and cleared of snow that morning to make it easier on them. On Kevin's second topic, I was literally on the truck and helping them take stuff out. They estimated the delivery to take about 2.7 hours for three men. The reality was they charged 11.25 hours. When asking phone Kevin what the cost was for such an inaccurate estimate, he stated simply repeated what he said in email. Furthermore, the movers missed placed some screws to reassemble our daughter's crib. They searched for 45 minutes after the truck was unloaded and even blamed us for unpacking the part box. The screws to the crib were in with the crib mattress in a bag and we were charged for the time that they were searching for them. Additionally, they broke or damaged three pieces of furniture in the move, which we are still working chase moving but is a separate issue from being overcharged drastically. Also, two of the three team members stated that they were up at two in the morning the night before moving us in because they were shoveling snow for another job. I believe they were not at their most efficient in doing the job, and we paid them thousands of dollars. The company automatically charged my card an additional $1287 never communicating that there was a significant increase from the estimate. They only sent a final invoice once I questioned the additional charge to my card. This moving company is an unprofessional run organization, and Kevin takes no responsibility for the actions of his staff. And ultimately, put the blame on us as the consumers. I would not recommend this company to anyone for a local or out of state move. We are filing complaints with the Better Business Bureau, and in small claims court and disputing the charges with our credit card company. I would not hire this company and if you do thoroughly track their time and ask lots of questions, or they will overcharge you."
"Our experience was a nightmare. Our belongings and furniture looked like it was delivered in a cement mixer. Some of the boxes were packed well, while others had absolutely no protection around the items. A lot of our stuff was damaged or destroyed. Tables broken in several pieces, chairs with legs snapped off to name a few. The customer service was either nonexistent or rude once we started questioning what was going on. It was very expensive, and the estimate was not even close to the final number. Maybe small local moves work out okay but our move was large and long distance. Many of the bad reviews on this site and other review sites were also moves of the same magnitude. This is the first bad review I have written but if this helps one person make a better choice in selecting a moving company then it's worth it. Again, our experience was nothing short of awful."
"We have used Chase for three moves - a residential move as well as relocation of our business out and back when we renovated our building. They were fairly priced, on time and professional, even when we added some last minute large items. Our contents were handled well, no issues or damage, and the process was smooth. We would definitely use them for future moves and highly recommend them."
"I've been using Chase Moving & Storage for my relocation needs for the better part of a decade now. No matter if it was a small apartment move, shirt term storage, or a short haul move to help a family member I've always loved working with a family run business. Everyone is so personable and easy to work with, and my expectations are always exceeded time and time again. I've had poor experiences in the past with moving (as probably everyone has) and those days are certainly behind me!"
"I would definitely recommend Chase moving to my friends and family in the Vermont area. Ron recently moved me from Vermont to Massachusetts and the move couldn’t have gone smoother. The guys packing me were professional and hard working, Ron personally drove the truck down and unloaded me, and the guys on the MA end were fast, efficient and did a fantastic job unloading me. Communication with Ron and Kevin throughout the process was great! Can’t recommend enough. They were the least stressful part of my move."
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