L.L.Bean

"This is a really nice store with easy parking and nice staff. This particular visit was a quick one and then we only went in to get custom shoelaces made, one of the circle Services they provide."

"I have an L.L. Bean winter shell that I have returned to their store in Maine to have the zipper fixed. I was told that all it was told it was just the pull . I just got it back from being sent back the third time and the woman told me the zipper was bad but they could not repair it because they did not have a machine that could fix that kind of zipper. But they put a new pull on it to make it go away, so I went into the Williston store with it to talk to the manager and he told me I had to talk to customer service so I did and the woman put me on hold for 35 minutes and then came back and said that the last record she could find was 2015 and the jacket was only made in 2015 and 16 that’s not the point the point is the zipper gave out and it should be replaced or they should give me credit for a new jacket . Instead, I went all the way up to the top supervisor and he told me that that’s the way it was and they weren’t going to stand behind it. They tried three times and they weren’t going to try anymore. They didn’t try because if they tried, they would’ve replaced the zipper not the pull so I guess they don’t stand behind their product anymore so don’t waste your money, paying for the L.L.Bean name because they do not care anymore to take care of the customer. I will not buy anything else from their store because they don’t stand behind anything anymore."

"I had the pleasure of being helped by Karen, she was extremely knowledgeable and friendly; she made it seem like we were two old friends catching up, best shopping experience in my life"

"Cute store, very clean. Mostly clothing, and not a lot of gear type stuff. Also wasn’t too much stuff on sale if you’re looking for a deal."

"LL Bean used to have great customer service. Their lifetime warranty is only 1 year now. Which is so sad. I tried returning some gloves that were bought during the lifetime warranty period. The manager at the Williston location - JoJo gave me some corporate BS talk track that they would not accept them. She was rude too. The cashier was nicer and said “I agree with you. If I could return them I would, but it’s now store policy.” I’ll never buy from LL bean again. Too expensive and a bad warranty."