Killington Mountain Lodge, Tapestry Collection by Hilton

"Stay here for one night mid-week. Great location, the room was great too. Large outdoor hot tub was awesome. I'm a Hilton member and used points to stay. Also used the online check-in with mobile key, I didn't have to check-in at the front desk at all. Would definitely go back!"

"The location is close to the mountain, which is great. I called before booking a few days prior to our trip. A working hot tub was very important to me so I called and asked. The representative checked to make sure there was no issues with the hot tub. When we showed up we put our suits on and went to the hot tub. The water was nice and hot; however, the jets were not working. Bummer. I went to the front desk to inquire about the hot tub jets. I was basically blown off. The second night I sent my son to buy some waters at the little area in the lobby. They ran out of all drinks that are non carbonated, only soda. I called the front desk and they said the water truck didn't deliver today for some reason. I can't take this level of service paying on average $400 a night. Nice rooms, not so good everything else."

"We ran out toilet paper and staff sent in quickly. He apologized that they ran out of good quality toilet paper and could only supply bad quality. I told him it was fine. Later, when I was holding it in could smell mold after putting on my glasses, the toilet paper molded! I was using the out door hot tub. Someone told me that the hotel used to be nice before changing owner. The hot tub jet was not working, probably for a few days and it probably should just took 20 min to fix. The staff is super nice and friendly. I’m guessing somewhere in the management team is broken."

"Very close to the resort. Plenty of parking. Pool was not working.but outdoor hot tub is big and definitely fun. There is a pool table to play for free. The bar in evening has great food too. I would not waste my hilton diamond member credit on breakfast buffet which is standard but not as good as dinner options. Staff is very welcoming and helpful. No moisturizer in rooms interestingly. Loved the property."

"I see lots of replies from the hotel asking people to call in to discuss their stay but I wonder if anyone has actually been able to reach the GM, Kyle Cocci? After a month of direct calls, voicemails, and email, I still have yet to hear back from him. Hands down the worst Hilton I’ve ever stayed at. Forget a good night’s rest- the rooms have ceiling sky lights without blinds so they let light in at 6am and there’s no way to avoid it. Cleanliness? We got to our room to find the toilet in abysmal condition (see picture) after walking across a soaked hallway carpet. The carpet felt like someone had poured a bucket of water on the floor and left it to dry naturally. I assume the water in the carpet is the smell that previous reviews mentioned. When we checked out, the manager, Kyle, didn’t see overly surprised by my concerns. He offered a points credit for the inconveniences. It’s been almost 2 months since the stay and he’s failed to follow through with his promise and has dodged every attempt by phone and email to get in touch. I’ve also reached out to upper property management but that hasn’t gone anywhere. Don’t let the location and hotel pictures fool you, they’ve slapped a coat of paint on a run down property and are trying to pass it off as a nice hotel. I gave 2 stars for service because the front desk staff is great but they have zero support from management."