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Above and Beyond Childcare
45 Mount Saint Mary's Way, Hooksett, New Hampshire 03106
About the Above and Beyond Childcare
Above and Beyond Childcare is a leading childcare institution located at 45 Mount Saint Mary's Way in Hooksett, New Hampshire. Our dedicated staff goes above and beyond to provide a safe, nurturing, and stimulating environment for children to learn and grow. We offer a range of programs tailored to meet the individual needs of each child, including early childhood education, after-school care, and summer camps. Our facility is equipped with state-of-the-art amenities and we prioritize the well-being and development of every child in our care. Visit us today to see how we go above and beyond to support your child's growth and development.
45 Mount St Mary's Way, Hooksett, NH 03106, United States
Opening hours of Above and Beyond Childcare
Monday:
06:30 - 17:30
Tuesday:
06:30 - 17:30
Wednesday:
06:30 - 17:30
Thursday:
06:30 - 17:30
Friday:
06:30 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews of Above and Beyond Childcare
"The executive director is incredibly rude and doesn't know how to communicate with adults in any manner. I'm truly disappointed that I had any contact with this facility."
"ABC review My child has been coming to this daycare since he was 3 months old, he is now 2.5. The only reason I have not removed him up to this point, is because of all of the connections he’s made with other children and a certain 2 teachers, Ms. Virginia and Ms. Makaila who have genuine hearts and have always been so kind to me and my child. It’s definitely been made apparent which teachers actually cared about my child and his well-being. It’s inevitable our children will grow and will need to transfer classrooms/teachers, but we’d hope as parents that our children are always given the best care, since we are not there to provide that ourselves due to having to work or be away for whatever reason. There are so many bad things I can say about this center, and can honestly say the only comfort I had with them was the fact I knew I could openly go to those 2 teachers my son and I had such a close bond with. The management at ABC, Rebecca the director, and Elizabeth the assistant director or whatever she calls herself, has shown me they only care about the business and not the children who attend. I’ve asked to be notified about unusual bowel movements. Pretty simple request right? To them, it was “demeaning”. They told me when a parent becomes defensive it causes them to be. How do you respond to an upset parent this way? They clearly didn’t care if my child attended their center or not because who speaks to a concerned parent in this manner? She proceeded to tell me if I didn’t like the care my child received then to find another daycare and when I said I would, she said “great you can take him now then”. I couldn’t believe how nasty she treated a parent of a child who has been attending for years. If you’re looking to pay a daycare to make sure your child is alive, this is the one for you. Don’t expect your concerns or wants as a parent to be heard, respected or understood."
"Critical Violation of Licensing rule He-C 4002.14 B (21) My Son attended ABC for about 3 years, which was going great. As of 12/2020, I started to notice strong chemicals in the three/four year old class (Hooksett). The teachers, Director, Executive Director, and Owner advised me it was because 6 buckets of chemicals (I think they said it was called 295 solution, smelled like bleach) were soaking to clean toys, located in the kitchen. The kitchen/class is an open concept, the kids are within 5-10 feet of it, no open windows/proper ventilation, which was filling the room with chemical fumes/vapors, eyes would burn at pick up. The buckets of chemicals were being left out, near the kids, from the time they had their nap until the end of the afternoon (as I was told). The Director apologized & confirmed it was strong. That stopped, but as time went on, I started to smell strong Pinsol, it would get slightly better off/on. However, most recently one Monday, the vapors were bad, so I asked again. I was told that the Friday prior, they soaked the class trash buckets with water and Pinsol solution, and left them in the class all weekend to "clean". There's 2 classrooms in that room - separated by a 1/2 wall, I think there's 2 bathrooms, and then the kitchen - so that's a lot of trash buckets soaking with Pinsol all weekend without proper ventilation, as the manufacturer recommends. When that Monday came, the trash cans were emptied. This clearly made the room a hazard to the kids coming into the building. the Executive Director confirmed there were no windows open and actually said, "It's difficult because the windows in the class don't open." - right, so that's more of a reason NOT to soak chemicals in the class for hours/days. I was told that the process would not change at that time, "maybe sometime in the future, but there's no guarantee". The Executive Director (owner's Daughter) hurried me off the phone. The Director and Owner were on vacation that week, there was no one to follow-up with. I called the State of NH Child Care Licensing Center (271-9025) to see if my observations were petty. Kathleen & Kate from the state confirmed that ABC (Above and Beyond Childcare) were not only in violation, but in "critical" violation of the following NH Childcare Licensing rule, He-C 4002.14 Health and Safety in the Child Care Environment # B (21), which means that child care centers are obligated to keep kids safe and free from fumes from toxic or harmful chemicals or materials. Pinsol is considered a toxic chemical, as I am sure the "295 solution" is as well. At first I didn't file a complaint with the state, I brought back that info to ABC, giving the benefit of the doubt, maybe they didn't realize it was a critical violation. Once I spoke to them about this, they became upset and told me that my Son had 1 more week at their center. It was clear that they were probably not going to stop the hazardous behavior, which was exposing the children/staff to vapors/fumes all day, so I did end up filing a formal critical violation complaint to the state, for the safety of those who remain there. The point of this review is to inform parents that their observations/concerns are valid, please don't just drop off and pick up without observing the environment your child is in all day, make sure it's safe/comfortable. If you have any concerns call the NH Licensing Center at the above number, they can confirm if you concerns are valid or not - as the state confirmed mine that day. Don't be afraid to "rock the boat" as your child's safety is priority, there are a ton of centers out there as options, if needed. This is not to put ABC down as they were great up until 12/'20 - basically they started to over clean due to COVID & not properly use the chemicals per manufacturer recommendations. The owner suggested I seek care at an "organic" center, lol but little does she know my supply closet is full of Lysol, Clorox, Windex, etc. The difference is the proper use of them, per manufacturer recommendations. Teachers are great, we miss them."
"The best place for my child to grow and learn. The owner and staff show love to the children like their own. They do a wonderful job preparing the children socially and emotionally for life and school."
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