Frank Webb Home - Manchester

"Frank Web Home is a boutique in home appliances that you’re able get the full experience of designing something spectacularly unique, gorgeous, and functional. This is a company that helps in creating an oasis within your home with a stunning esthetic. The salespeople are all about fulfilling the customers ideas from paper to the final products of the specifications they’ve requested. I would encourage anyone to shop at Frank Web Home."

"Zero post sales support. Ordered one of those fancy Toto toilets, but when it was delivered the seat didn't fit right, in addition one of the parts was broken. Reached out via email, to no response. It was around the holidays so I figured I'd wait. Called and was told I'd get a call back the next day. No call. Popped into the store and the associate was busy with someone else, left my # with the front desk and never got a call back. The reason for going to a local brick and mortar store is to get help locally if it was needed. It was needed, and I basically got ghosted. I won't use FW Webb again because they are basically non-responsive to fixing anything post sale."

"Nadia was very friendly and extremely helpful. Nice selections, highly recommend."

"Website isn't clear.. I was looking for a part for my heater.. website said the supply and showroom were open until 3 on a Saturday. I drove all the way over there with my 4 year old daughter because I was happy I found a plumbing supply place open on a Saturday... Apparently only the showroom is open until 3.. the supplies side was closed. If there are 2 'locations' there should be 2 separate lists of hours. Website doesn't specify the hours listed are for the showroom only. I wasn't the only one confused because as I was leaving, another person did the same thing I did.. It's frustrating thinking you can get a much needed part for your plumbing needs only to find the supplies 'side' is closed I even went into the showroom to ask if someone could just grab the part for me but I was ignored so I left.. I don't think I'll ever be back"

"I had originally gone to a "big box" store for a kitchen faucet and was furious to discover that my $149 faucet was mostly PLASTIC that had been painted to resemble chrome....grrr! So I wound up at Webb and was very pleasantly surprised by how competitive their prices were! It's a beautiful showroom with helpful and knowledgeable people who offered very friendly service. From now on, I won't be bothering with the megastores, I'll go directly to Webb."