GENROSE Stone + Tile | Pembroke NH
95 Sheep Davis Road, Pembroke, New Hampshire, United States
About the GENROSE Stone + Tile | Pembroke NH
GENROSE Stone Tile in Pembroke, NH is a premier home goods store specializing in high-quality stone and tile products. Located at 95 Sheep Davis Road, this store offers a wide selection of beautiful and durable materials for all your home improvement needs. Whether you're looking to upgrade your kitchen countertops, bathroom floors, or outdoor patio, GENROSE has the perfect solution for you. With a team of knowledgeable and friendly staff members ready to assist you, shopping at GENROSE Stone Tile is a seamless and enjoyable experience. Visit us today and discover the endless possibilities for transforming your space with our exquisite stone and tile products.
Photos of GENROSE Stone + Tile | Pembroke NH
95 Sheep Davis Rd, Pembroke, NH 03275, United States
Opening hours of GENROSE Stone + Tile | Pembroke NH
Monday:
07:30 - 16:30
Tuesday:
07:30 - 16:30
Wednesday:
07:30 - 16:30
Thursday:
07:30 - 16:30
Friday:
07:30 - 16:30
Saturday:
08:00 - 12:00
Sunday:
Day off
Reviews of GENROSE Stone + Tile | Pembroke NH
"Just an excellent experience brainstorming for what's a small job - but a kitchen backsplash can make or break the entire room! Drew was super helpful in discussing options, design, overall "look". Selection was great, and I felt anything but rushed. Box stores are good for certain things, but not this product. Bill was also great to talk with - sometimes you can walk out of a place with just a few samples and know that you don't need to shop anywhere else. This was one of those occasions. Guess I'm a little old fashioned - experience makes a difference. I would highly recommend this business - and I also talked on the phone with Melissa yesterday, who was personable as well. Easiest 5 star rating I've ever given!"
"Ferazzoli Imports/Genrose/Galleria Stone and Tile supplied and fabricated Honed Black Storm Granite with a Satinstone finish for my kitchen, and it was installed by Paul White Tile in Portland ME. Early on, it became obvious that the countertop was badly scratching and chipping around the sink (see photo) to such a degree that I wondered if it was truly granite. I've had kitchens with honed absolute black granite, polished rosa beta granite and super white quartzite and have never experienced any of these issues. I reached out to Ferazzoli and was told it was normal wear and tear and that there was nothing they could do. I called and emailed and sent photos over a period of months and was totally brushed off (calls were not returned and eventually I was lied to -told that they had reached out to Paul White Tile with a solution). I have never resorted to publishing negative reviews on line regarding any product, but this has been so incredibly disappointing and infuriating that I decided to so so. This is not an installation problem--it's defective product problem."
"Great selection and knowledgable staff. Everything was ready to go within a few days after I walked in ! Patrick has a great eye for color and selected the right tile that blended beautifully together with the countertop sample I brought in. He was very attentive, thorough and followed up several times while placing my order. Thank you Genrose!"
"Decent selection and experience was positive until we ordered through our contractor. I called to see if the tiles were delivered yet, and whether we could accept delivery. I was told and I quote "It's none of your business, talk to your contractor". While we did in fact pay over $10K for the tiles (2 custom bathrooms) through our contractor, the fact is that I'm the customer and it's my (non) returning business they should be after. A simple "I'm very sorry but due to a privacy agreement we have in place with our distributors, we are unable to provide details of orders placed under their account" would have been much better. This of course assumes that's the reason. No reason was ever given, and thankfully our contractor did give us an explanation directly. Do not shop here if you want to give your business to a company who cares about their customers."
"Genrose was highly recommended to me in the past. My experience has been terrible. Placed an order for multiple tiles for a bathroom remodel. Was told when they would be ready. Our contractor called to confirm the delivery date and Drew was dismissive and rude. On the date of anticipated delivery they said the tile was back ordered for several more weeks. It actually seems like they never placed the order in the first place. We ended up getting tile elsewhere but did go back to order special trim pieces. Same story. Was told they would order with expedited delivery. Come to find out, that order was never placed. Beyond the failure to actually order the tiles, the experience in the store was lackluster. Drew seemed to be bothered by having to interact with customers. Quite disorganized. Poor attitude toward customer service. Wouldn’t recommend them at all"
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