Pediatric Therapy Center

"After months of emailing/leaving voice mails and leaving a direct verbal message with Heather Wheeler(Office Manager)......Krista Maher(Practice Manager) finally reaches out. She claims the intake packet and everything else went to her spam folder. That would be understandable if I also didn't leave her multiple messages, which she still won't acknowledge. I went above and beyond sending my sons most recent IEP, his Autism evaluation/diagnosis, prior speech evaluations/Apraxia diagnosis, and even copies of insurance cards. I filled out every page of that intake packet and then triple checked that I didn't miss something. We then scanned in probably close to 100 pages worth of documentation and sent it promptly. Well today was FINALLY the day of his intake evaluation. We get there and are told that it had been canceled by Krista and needed to be rescheduled. I had zero missed calls and even double checked my inbox... nothing! Not a single person tried to contact me. My phone alert went off while standing there and I got an email from Krista saying 'I hope you have a great week + a great outcome with your speech and language evaluation!' That doesn't sound like my appt was canceled to me. However you can't even contact Krista because she's conveniently on vacation. I asked to speak with a manager or someone who could help and apparently they lack that along with everything else. The Concord office does nothing but waste your time and give you excuses/the run around. So if you enjoy zero communication and your time being wasted, then this is the right place for"

"*scroll to see edit** Our experience with the front desk and OT have been lovely. That being said, we had horrible issues with speech. My child REALLY didn't like their SLP. She was not friendly, at times was downright rude. My mother said, "She is so rude and should not be working with children!." We did end up going back on the wait list because my child was so stressed about seeing her that they would dysregulate before we even pulled into the parking lot. My child also tried to flee from their SLP several times and refused to cooperate with her after she had been so rigid and rude to them. Now that we are back on the list, the behaviors have stopped and they once again look forward to sessions. This would be a 5⭐️ review had it not been for the rude SLP and her serious lack of patience, compassion, and warmth. **edited** I have changed my rating to 5 stars. The Staff here go above and beyond when it comes to helping not only my child but my entire family. We have been having insurance problems and the office has gone to bat for us trying to get us transportation approval. I love that they pick my child up carbide and walk him back out to the car at session end. Their office is so clean and organized. They have resource guides on a board that can be publicly accessed. Their gym is amazing...10x better than Swing for the Stars. Tiffany, Julia and Emily are simply the best."

"I don’t know what we would do without Ms Erin! She has been my sons PT for years now and has a way of making the work fun. She’s wonderful. My son truly enjoys going to therapy and spending time with her! We are very grateful for her and this practice!"

"PTC has benefitted our family tremendously! Our daughter receives occupational therapy services in Concord. Julia is knowledgeable, communicative and kind! She puts in 150% and it shows through the process our daughter has made. I love that PTC has several types of therapist in house and can treat each child as a team!"

"I couldn’t say enough positive things about PTC. We started in the Manchester office and loved our team so much we followed them. Kelsey, Meaghan, Emily, and Alex are such wonderful therapists and we are so lucky to have them in our village. Even though our son has graduated PT, Meaghan still follows up with us and checks in with him before or after sessions just to see if there’s anything she can help with, and to make sure he’s still set up for success. Our boy couldn’t even jump up with two feet and her hard work and expertise had him exceeding all his milestones during the last PT evaluation. Kelsey has attended countless IEP meetings with us, has answered emails with tons of our questions, has made herself available to us for any and all meetings we need her guidance or wisdom on, and continues to strengthen our sons speech and articulation, where we came to her borderline nonverbal. She is SO educated and really sets the bar high for all the students she takes under her wing. Alex and Emily are so patient and knowledgeable with our sons sensory needs, and has also attended meetings with the school to help bridge the gap between fine motor skills being the focus in a public school setting, and offers insight on things that can be done in a classroom setting to help keep him regulated and ready to attend to his work. Emily and Alex’s have helped our son learn how to draw shapes, and letters and has worked so hard on getting him to legibly write his name. There are not many outpatient services for children with special needs or who need some extra help mastering speech, or other skills, but PTC picks up the slack with their top notch facilities. So proud to be a PTC family!"