Rags & Riches

"Gabe is so professional and his work is just perfect. I’m so glad I found them to help us with our upholstery and fabric needs."

"Horrible service. The woman working there is impatient, rude and truly makes the experience entirely unpleasant. We decided to walk out."

"Mannie, the manager of Rags& Riches has an exceptional eye for color and design. He also KNOWS the merchandise he has in the store and believe me there are MULTIPLE patterns and colors to choose from. Had I not had him to advise me and direct me, I would probably still be standing there in the store trying to make a decision. Mannie does not PUSH the customer into a decision, he simply limits the workable possibilities to a manageable number. What could have been a most overwhelming decision turned out to actually be fun."

"Still haven’t seen my couch back. These guys have had it for twice as long as they told me. I should have taken it to be recovered at my guys in Manchester, but I’m up in Burlington for the year. They have given me no updates and not a single phone call to let me know what the holdup is. Remind me why I’m paying 2k for this? Oh, and they didn’t want to order new fabric (enough to do the couch in one color) so they told me to go with a two tone fabric on my couch? I often design for DIY channel and we work with folks who can recover a couch for us in 10 days. By the looks of it this...It might be a half year project and still not a single update. Wondering how these folks stay in business. What a bummer. I have called now 4 times for information...Best answer I have been given is “they are working on it...Problems in the warehouse.” Thanks for the awesome customer service!"

"I recently had a chair reupholstered at Rags to Riches. The chair was beautifully done, but the cushion does not have the zipper we discussed nor does it correctly fit the chair. There is gap between the cushion and the back of the chair at the corners that is very obvious from the side. It seems that there is a translation gap between the sales team and the folks that do the work. When working with the sales team, make sure that every detail you discuss is also on the written sales order."