VSECU

"I’ve been a member for 30+ years. It used to be the very best & now it is absolutely awful. & none of it is related to employees, but rather to mismanagement by administrators. This merger which won by minimal votes isn’t supported or helping members. & it’s clear it’s going to get worse. It’s sad to have been loyal to an organization for decades and see it go down the drain. It is no longer invested in the best interest of clients. They even closed Williston branch for week+ without letting clients know. Trying to get help is useless since they’ve outsourced their help line & people answering have no idea what they’re doing."

"Very sad To write this review, VSECU Has always been a good bank, but after the merger, they have started outsourcing their calls to foreigners which has made the calls impossible to deal with."

"I have had such trouble with this institution recently. For the fourth time this month I have had my card decline because of fraud alert. I tried telling them that I am making more money and therefore able to spend more money. Do you know how embarrassing it is to have money in your account yet still be declined? They say they are unable to fix this. Four times this month! For my protection. I couldn't even make a small purchase without having fraud alert contact me. This isn't even the first time I have had issues with this bank! I have had a teller ask another supervisor if my check was legitimate (I am black and I am positive this would not have happened if I were white). Then the credit union put my husband on my personal savings account and accuse me of writing in the account number. That got resolved after through further investigation that another worker wrote it down. Up until they looked into it they accused me of writing it in! Accused me just to have them call me back and apologize that it was their fault. Would not recommend and I am seriously considering changing banks."

"Maybe it's just me, but VSECU not having any of their location drive-through tellers available on Saturdays, is an inconvenience to the working class. They make it easy to put your money in, at any time. On a positive side, they do have one of the largest networks in the state and a decent electronic banking system. So, it would be nice if members could access their money on Saturday mornings at half of their key locations. That would be highly appreciated."

"Mortgage team was subpar at best until we got to the closing department, which was an improvement. General banking is adequate. We went with VSECU because they had the lowest rates, by a small margin, but in the end that didn't make up for the pain with dealing with them. Also, the lower rates are due to having to get other accounts, which is fine, that's their business model, but good for people to know. The mortgage origination and processing team lacked any costumer service skills, if we were able to reach them at all. They didn't explain anything until we called complaining multiple times as their explanation of the process was non-existent. When we did complain they responded like we should have known the entire process before hand. The underwriter had a number of issues with the property that we had to address before clearing to close. It's within their right to point out any safety issues they want, but we have found out since no other bank would have flagged those issues, thus saving us time and money (significantly on both counts for us). There were no regular check-ins that were common place with other purchases we have made, and we were left to worry and wonder a number of times where things were in the process, or continually email and call until we received a response. In all a difficult experience and I wish we would have gone with a different bank."