Dannemora Federal Credit Union

"I have been with DFCU for 10 years now I think and the staff was always polite to me and very understanding in most cases. I have never encountered any staff member there who was rude or disrespectful. I will say that I would assume working at a bank or anything federal related facility can be stressful and at times can be overwhelming at times. I have been very faithful to DFCU and honestly I have never been treated like a respectable client until I started banking with them! Thank you DFCU,you guys are always on my "Awesome List'!"

"I have been here twice now for a loan. The loan officer I delt with, Christie, was not very pleasant. Made everything sound way more difficult than it really was. As for the tellers, Logan, the worst one, very impatient, not clear with instructions, and clearly hates her job displaying it to all the customers by her actions. Miserable people but the rate was the best in town. I would suggest going to another location other than Tom Miller road. ****Update**** 4/19/2023 I just received a call from the bank chief loan officer Alley. She explained the expetations of DFCU employees and expressed their concerns. We talked about my experience and how it could have been different. I really appreciate the call, I will be visiting the Tom Miller Road branch in the future. Thank you Alley!"

"$82.50 of fees because my account went in the negative. This doesn't sound fair especially during these horrible times of inflation. You guys should be ashamed of yourselves for gouging money from the poor. Update: I tried to make a purchase overseas which caused my card to get locked. I called dfcu just before going into the grocery store to make sure it was active. They assured me that it was. It got declined. I called them back and they didn't care at all that I had to use my credit card."

"I’ve had my “Pipsqueak’s Party Time” account here for many years. Never had anything but good experiences with them. (I sometimes go to the NY Road location as well.) They always have the best rate to finance my vehicle."

"This bank has excellent rates for loans and savings account. Their online banking for very easy to use and full of features that work. I wish their hours were better and the staff was a little friendlier but otherwise i really like these guys."