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NEFCU
1000 Shelburne Road, South Burlington, Vermont, United States
About the NEFCU
NEFCU, also known as New England Federal Credit Union, is a financial institution located at 1000 Shelburne Road in South Burlington, Vermont. As a credit union, NEFCU offers a range of financial services to its members, including savings accounts, loans, mortgages, and investment options. With a focus on providing personalized and community-oriented banking solutions, NEFCU strives to help its members achieve their financial goals. With a strong presence in Vermont, NEFCU is dedicated to serving the local community and helping individuals and families build a secure financial future.
Photos of NEFCU
1000 Shelburne Rd, South Burlington, VT 05403, United States
Opening hours of NEFCU
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of NEFCU
"Since combining with another credit union recently, NEFCU’s service has really tanked for me. I called their 800#, explained my issue, was told I needed to talk to tech support and then got transferred to the wrong department after being on hold over 30 minutes. So I drove to the branch. Parking lot was full so I knew it would be bad but I went in to the lobby where I waited at least 20 minutes for customer service before I was finally acknowledged. Three customers were assisted before me even though I arrived first. Now I’m waiting again so not happy at all. I understand they are in the midst of a big merger, etc. but come ON! Also, I went to a different branch about a month ago with a question about my online banking and STILL have not gotten any response about my issue. Also, the ATMs have all disappeared. There was one at the Co-op I shop at and it’s been missing for several months with no explanation. Super frustrating because in the past I’ve always had excellent service here. EDIT to add: Brendan was excellent once I got assistance —great customer service, went the extra mile and called me later when he had an answer to my question."
"Thank you Danielle! You are the best! NEFCU is our first choice when it comes to finances."
"Since none of branches are open on Saturdays, this makes things very difficult for those of us who work full time on weekdays. It would be nice to be able to come in on a Saturday morning instead of having to take time off work."
"Branch manager was not helpful but there were 2 others that were would have done 1 star if it wasn't for them. The new phone service they use, be prepared to wait 45 minutes just to have someone hang up on you."
"Ever since their merger with VSECU, they havent been avle to provide me with so much as a confirmation number for y payments on loan. On top of that, the customer service has gone from excellent to HORRID. The 3 ppl I've spoken to on the phone have been so rude and unhelpful - Emily, especially. Understandably I have serious concerns about where my private information has disappeared because they cant seem to find it. They also don't have my payment history??? DO NOT RECOMMEND DO NOT DO BANKING WITH THEM"
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