CVS,

4 Hall St, Concord, NH 03301, United States

"Bad experience. Rude people who hang up on you after making several rude comments. Tried calling for 5 hours for the pharmacy. Was told they do not answer phone calls if here is someone there. Plus I have one prescription that can be filled in 2 days and they said I had to come in and request it if I wanted it. Then I would have to come back another day to pick it up. I’ve never seen a pharmacy run so badly."

"I went into the Hall Street store in Concord, NH to pick up a prescription and had seen a sale sign on the women's CVS prenatal vitamin gummies so when I got a \"20% off any full-price item\" coupon at the end of my pharmacy receipt, I took the coupon and went to the vitamins. There was also a deal going on- \"buy one, get one at 50% off.\" The one item was still full price, so I figured the coupon would work and if not, the teller would inform me that it wouldn't be applied. \n\nMy first teller was an older woman who was very nice in demeanor; I informed her I had a 20% off coupon and that the vitamins were also \"buy one, get one 50% off.\" She took the coupon and I thought she had applied it but lo and behold, when I arrived at home, I looked at my receipt and noticed that the 20% off coupon had NOT been applied. What came to $26. total should have come to $22. total.\n\nI ran back to the store, got in line, and was greeted by a male teller. I explained the situation and he said flatly, \"the coupon doesn't apply to sale items.\" I informed him the transaction was \"buy one AT FULL PRICE, get one 50% off\" and that, to my consumer eyes, the bottle of vitamins WAS FULL PRICE before applying the 20% coupon to it. He then proceeded to tell me, in an extremely rude manner, \"you should educate yourself on our coupon rules\"- he pointed down to a placemat on the counter that had barely visible text a mile long. I felt like replying, \"my job is not to know the ins and out of your coupon system- that is YOUR (the employee who rang me up) job.\" For the initial teller to TAKE MY COUPON and agree that I would receive 20% off the full-priced vitamins as well as receive the \"buy one, get one 50% off\" deal clearly gave me the impression that this is what was going to take place. \n\nAfter being very rudely schooled on your coupon system, I asked the second teller if I could have the 20% coupon back (the coupon that was never used) and he ignored the request. I noticed that I had another coupon, so I handed him that and asked him kindly if he could tell me what the total would now be. His response: \"WAIT A MINUTE, WILL YOU?!\" UNREAL. \n\nIn conclusion, I was SHOCKED and embarrassed by the whole experienced, besides terribly inconvenienced with having to go back to the store after I had arrived home. I had considered joining your Care Pass program but after that incident, I will NEVER step foot into a CVS store again."

"Drove 45 minutes out of my way to try to get there in time to get my medication before they closed. Got there at 7:57 and they refused to give me my medication that I absolutely need. Horrible customer service. Wish I could give zero stars."

"Went to pick up a script for my daughter yesterday. They said it wasn’t ready and they would expedite it, and it should be ready in the next 30 mins. I didn’t wait, and came back again today. Again, said it wasn’t ready, and they would expedite it. I told them, that they told me the same thing yesterday, so it should be ready already. They have had 2 days to fill this script that she needs. I made sure to not be rude, because I do understand that the entire world is short staffed, but this isn’t the first time I have had issues with this pharmacy, and it’s frustrating."

"Had a script sent in the evening some 20-25 minutes before close and they kindly / patiently filled it. It was such a relief to be able to start the medication rather than wait another 12 hours for symptoms to get worse. Really appreciated! Thank you again!"