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Allen Pools & Spas
32 Cottonwood Drive, Williston, Vermont 05495
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About the Allen Pools & Spas
Allen Pools & Spas is your go-to destination for hot tubs and swim spas in Vermont, United States. With showrooms in Mendon, Williston, and Lebanon, we have been providing relaxation, wellness, and aquatic fun for years. Our reputation is built on professional, quality, and dependable service, available year-round for all your pool, hot tub, and sauna needs. We are proud to offer the world's top-selling hot tub brand, HotSpring Spa, known for its unparalleled massage, worry-free water care, and energy efficiency. Our swim spas provide a unique experience for exercise and relaxation, while Finnleo indoor sauna rooms add luxury to any space. Visit us at our Williston location or one of our other showrooms to find the perfect solution for your well-being and aquatic enjoyment.
Photos of Allen Pools & Spas
32 Cottonwood Dr #107, Williston, VT 05495, United States
Opening hours of Allen Pools & Spas
Monday:
10:00 - 18:00
Tuesday:
10:00 - 18:00
Wednesday:
10:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 18:00
Saturday:
10:00 - 16:00
Sunday:
10:00 - 14:00
Reviews of Allen Pools & Spas
"Allen pools has good hot tubs but if you need to get a simple replacement cover… good luck. Apparently, they don’t know the correct size of covers that fit your already purchased hot tub. We bought our hot tub at Allen pools & spa back in 2020. Over the past 2 years our hot tub cover has taken a beating and needs to be replaced. They said it would take 2 months to order a new one. So, we waited 2 months and picked up our new cover only to find out that it is the wrong size. When contacted to get the right size they were not sure what the problem was and said that the cover size we needed can’t be found. It has been almost 6 months now going back and forth with them trying to get the correct cover for the hot tub they sold us 3 years ago. Now i don’t know if we will ever get the correct cover and our hot tub is still losing heat and is not protected from debris. When corporate was called, they just laughed and said the will document it. Nothing has come of this issue yet except a major headache. Apparently getting a simple cover replacement is not possible or will take a year to get it. Hope nothing else goes wrong with our hot tub because I am not confident Allen pools and spas can help fix or order the right parts. Update: After a year of trying to figure things out, Allen Pools and Spas could not find a replacement cover for our hot tub (I still don't understand how this is possible) But because they could not find a replacement cover, they replaced our entire Hot Tub! There was nothing wrong with our old hot tub other than the cover had a big rip in it and it was waterlogged. We received a completely new hot tub of the same make and model (apparently one that has replacement covers available) and were very happy with the customer service and the delivery. I would have given 5 stars but i still don't see how this issue could have happened in the first place. It took a year to resolve the issue but I am happy with Allen Pools and Spas for their support in correcting the issue. i was worried that they would not be able to deliver it in winter but they made it happen and were able to drain and remove our old hot tub. I would recommend Allen Pools and Spas to anyone looking for a hot tub because of their customer service and willingness to make things right for the customer. Just be sure that there are replacement parts available for the hot tub you are looking at before making a purchase."
"Purchased the flood model in April by winter something was really load. They sent a tech. He said he fixed it. It's now loader. Come spring jet heads were braking off. They said they would fix it at our house so we wouldn't have to hire to have it remove off the deck. Now they won't do it. They said they didn't have enough techs to send to do the job. Cover was bad on it. They did replace it but it took 8 months to get it and they sent 4 guys to drop off a cover but didn't have an enough guys to fix my jets. Been a pain to work with from day one and we spent the extra money for the warranty"
"The sales and delivery experience s were very good. Due to a model year change of our hot tub, the pre-delivery electrical specs were incorrect and the installation was unable to be completed at delivery. We were replacing a 20 year old Hot Springs tub and are reasonably pleased with the new one but would have been happier with the initial turn up if it had been completed at delivery"
"Dave and the rest of the team at Allen Pools & Spa made the purchase, delivery and installation of our new hot tub seamless. They walked us through every step and made the process so easy (including the removal of our old hot tub). Team members were professional and they were always happy to answer our questions and address our concerns. We couldn’t be happier. I highly recommend!"
"6 years ago we bought a hot tub, it came with 5 year warranty, and we did use that warranty! Allen Pools was quick to come when I had an issue. Very friendly over the phone. In person when I bought new filters, if asked we did receive a small discount for buying all three or veterans. The main person they sent over this last year, ( for a leak twice, and once for trouble light and couldn't get to operate) Was very personable. You could tell he knew his business. Repairs have been reasonably priced. The second time it leaked we were not charged. Very fair company to do business with, I would recommend if a hot tub is on your list!"
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