Walgreens

"WORST PHARMACY MANAGEMENT IVE EVER SEEN. STOLE MY COPAY AND THEN TRIED TO BLAME ME FOR IT. SORRY FOR YELLING HERE BUT SERIOUSLY WHAT A JOKE."

"Went to pick up my prescription. Was told it wasn’t ready. (The doctor had called it in several hours before) They would have a delivery coming in on Monday. (It is Friday) I just stared at her. She then said”let me see if we have any in stock. Oh, we do. Do you want the prescription? Oh, wait the pharmacist is going to lunch in a minute so you’ll have to come back after2:00.” I said do people often get prescriptions that they don’t need? This is unbelievable and drove away. Asked my granddaughter to pick it up. It was after 3:00. Prescription wasn’t ready. She had to wait 15 minutes for it. How pathetic."

"I prefer Walgreens the most for my pharmacy needs. Very convenient, no need to cary coupons. Coupons available at the counter. Good place to shop for people who don't like apps and carrying coupons. Edit review to one star 7/14/2023. Coupons are no longer available. Will remain one star until corporate policy changes back to the good service provided in the last 20 years."

"My husband went in to pick up his ear drop prescription , but forgot his wallet at home. The pharmacy would not take my credit card over the phone. Sent him home to Meredith to get his wallet and drive back. He's almost 90 years old and gas is $3.27 per gallon!! Poorest service ever.!!"

"Horrifying experience in your store. Also called customer care. Went to the store to add money to my Green Dot debit card. Green Dot partnered with Walgreens to offer no fee if the money is added through the app versus swiping the card. It used to be only CVS and Walmart that partnered with Green Dot but they have since added both Rite Aid and Walgreens. I have been using Walgreens Pharmacy for decades. I even worked at one of their stores before. When I spoke to the customer care agent (who was incredibly nice I might add), she told me that there should not have been any issue. Basically, I brought my phone to the cashier and she refused to scan the barcode. I asked why? Her response was that it I was probably scamming the store. She called the manager up and the female (didn't get a good look at her name tag) manager came to the register and agreed with the cashier that I was trying to scam them. I even showed them that I was using the official Green Dot app, logged in right in front of them, showed them how I access the barcode and showed them that Walgreens was on the list of four stores that are partnered with Green Dot. They told me that my only option was to swipe the card and add the money that way. But when you slide the card it automatically charges you a $4.95 fee for doing it at the terminal. I'll be honest, I have very limited income and really bad credit history. I know this, I own that. But there were 2 customers behind me in line watching this and it was mortifying. I was told that they would not do it and asked me to leave. I did because I was embarrassed enough from the experience. I then went to CVS and just happened to be that the Manager of that store was the cashier. She was friendly and there was no one around, so I briefly explained what happened and she said that if it was her, she would be outraged. The point of all of this is that I was considered to be a scam artist, accused of such, asked to leave and all in front of other customers. The incredibly frustrating part is that I know there was a training module in their system that they were supposed to complete and just never did or didn't even pay attention to it. As a result, Walgreens has lost a customer that has been with them for a very long time. That manager should be ashamed of what she did. She didn't even try to look it up while I was there, call someone, anything... instead she treated me horribly and embarrassed me. Inexcusable by ANY standard of customer care. An industry, I will add, I have dedicated my life to. It is my career and my passion and I would NEVER even come close to what they did. You do whatever is necessary to assist the customer. And you NEVER accuse someone of being a scam artist without picking up a phone or looking at you training modules to make sure you are making the right decision."