Shep Brown's Boat Basin - GOODHUE Boat Company of Meredith. Sales Department 31 Lovejoy Sands Road, Meredith, NH 03253

"I recently purchased a previously owned R3 from Goodhue in Meredith. Within 20 min of leaving the marina I experienced an engine fault alarm. Called Chris. He came and retrieved the boat, diagnosed the problem as a faulty plug, replaced all eight plugs as a precaution, and delivered the boat back to my boat slip. All at no charge. Very responsive and professional service."

""Good morning! I just wanted to give a shout out for Scott in your service dept. He is cheery, polite and follows up with return phone calls and needed information. The guys in the service dept. all do a great job... but it's very important to have someone on the front line that is customer service driven and Scott is just that. Our boat is in, and we are happy campers! Thanks to all for your hard work, all year round!""

"This is the VERY BEST MARINA!! Bill, the GM, has built an amazing Team! From Service to Sales, truly the best! Greg, Service Manager, is kind, thoughtful, smart and has his shop running efficiently- this coming from a 40 year Auto Dealership platform manager- it's the truth! Today, Dan, a former Technician, now Service Advisor, came out to the dock and personally repaired a hatch on my 28' Boston Whaler Outrage. Didn't hesitate. Given how busy their Techs are, he simply made the repair himself! James, Parts Manager, was hugely instrumental in the repair too!! Having purchased many boats here, the latest, from Chris the GSM, who is friendly, knowledgeable- an incredible joy to work with. Matt and Jeremy, in Sales, are great professionals as well! Even their seasonal staff is exceptional, too many to name personally- but hard working, service minded individuals- each and every one. Bob Slap, Sandwich, NH."

"Exceptional customer service!! I sadly needed to move my boat from Shep Browns due to personal relocation and it will be very hard to final another place that comes anywhere close to treating their customers as family like Shep Browns. Dan in the service department went above and beyond to help me out! Not only did he do it willingly, he did with a smile and a level of reassurance that everything was going to be okay considering the stressful situation. Being new to boating, this was my first time loading my boat on my trailer, which of course was set up wrong to begin with by yours truly. After realizing that the trailer needed significant adjustments before loading the boat- after multiple attempts, Dan jumped into action with tools to make the needed adjustments in real-time. He worked with me, tools in hand to ensure the quality of the work completed safely before trailing the boat home. This type of customer service is what great companies strive for and should bend over backward to retain. Because of Dan, Ron and the service department at Shep Browns, I am virtual customer for life and will recommend them to everyone I know looking for place to buy, rent or store a boat. Mark"

"Gulbicki Towing on a underwater recovery of a Toyota pick up at the boat ramp at Shep Browns in Meredith, it had fallen thru the ice earlier this year. We needed a few more feet of cable as we came up short to connect to the submerged truck. One of the employee's from Shep Brown's lent us a sling strap so we could complete the task at hand. As I've said before anyone who drops what their doing to help us complete our assignment deserves a 5 star rating, a big thank you to the guys at Shep Browns Boat Basin"