Clay Brook Hotel & Residences 22 Gate House Lane, Warren, VT 05674

"The hotel is the worst cashless hotel I’ve ever been to. They do not accept tap to pay. Or Apple Pay. But they pride themselves on the cashless system. The room had NO amenities; no fridge, no microwave, and the staff was horrible. They insisted they needed to charge and hold over 400$ in “incidentals” for a 2 stay night, that does not include our room price. We will never return in the off season. (May-November ish)"

"United Airlines’ crew shortage left us stranded and unable to arrive in VT for our 20th wedding anniversary trip in early March 2023. We paid the full hotel bill per the contract but we believe they could have given us a break, even a partial refund, due to extenuating circumstances. We will return to Warren eventually because we were married there, but we will definitely look at other lodging options in the area rather than risk losing another pile of money to Clay Brook Hotel & Residences a second time. The management could have done something to soften the blow of a wrecked celebration but chose not to. That disappointment will stick with us for a long time just as our fond memories of getting married in Warren have lasted 20 years."

"My boyfriend and I came up to Clay Brook last weekend. We couldn’t have had a better experience. From the moment you drive up with the valet helping you, to all the wonderful people behind the desk. He really did love the ski valet as well. Even though I wasn’t skiing the scavenger hunts they had were fun for me to try and figure out with him. Each person was friendlier then the last. I had no complaints with our room, spacious and extremely clean. The views are amazing from the balcony. The restaurants on site are wonderful which is an added perk to the pool and hot tubs. There truly is something for everyone there. The day after we arrived home he realized he left his charger in the room. They were nice enough to check and mail it to us promptly. I am definitely looking forward to returning to Sugarbush in the future."

"Our family had a wonderful week at the Clay Brook Hotel. Boot and Ski valet were an awesome perk; super easy, direct access to the slopes. My kids loved the cookies and hot cocoa waiting for them after a day of skiing!"

"I had a great weekend with friends staying at Clay Brook and can't recommend the experience enough. Every single staff member we interacted was genuinely and overtly friendly and helpful - including the car valet, Cody, Elaina and a wonderful guy at the front desk, the boot valet, the ski valet and anyone we bumped into in the hallway. Unloading and loading the car was a breeze and getting on and off the mountain every day was seamless. We were traveling with dogs and loved that the resort was truly dog-friendly and not simply dog-tolerant - there are walking trails almost right out the door to keep Fido as happy as their human. We had a one bedroom condo unit with a nice layout that is kept immaculate. The kitchen was well-outfitted, the gas fireplace was a treat and it even had a balcony (though with the season we didn't use it much). We made use of the hot tubs and pool and appreciated having robes & pool towels in room. The only improvements I would make would be to have the sofa bed made up on arrival & that a DVD player was listed -we were excited to watch our old DVDs but there actually isn't a DVD player. No big deal to not have it but would just take it off the list of amenities."