The UPS Store 188 Shopping Plaza Road, Rutland, VT 05701

"I had the worst experience with this store. I overnighted a pretty valuable and time sensitive package to TN from Vermont on the 19th to get there by Monday the 20th. I paid $55 for this service and UPS DID NOT PROVIDE THIS SERVICE! The package got to TN the next day and here we are 7 days later and the package is still not delivered. Trying to call and get answers is like pulling teeth with this company. No one knows what is happening and no one seems to have any accountability. after MANY phone calls and promises of getting a call back, they never get back to me! I will never be doing business here or at any UPS facility ever again. Extremely unprofessional and not how a company of this size should conduct business. I am a very dissatisfied customer!"

"The clerks here are the friendliest & most helpful I've ever seen. I actually enjoy bringing my Amazon returns because they make it so easy."

"The previous owner was kind of a jerk. But the current crew are the nicest and most efficient people imaginable. I always walk out with a smile."

"Every single time I go into this store Fred and Dillion they’re always smiling, laughing and incredibly friendly. While I usually just have a return for Amazon I’ve always looked forward to going in here. Top notch customer service right here. Exceptionally friendly and make every transaction I’ve ever had easy as could be. Thanks for your continued excellent service!"

"I reviewed this place once before because it was one of the most worst time I ever had shipping something. The attitude of the workers was terrible. However today I went there to return a shipment and the worker there was new at less to me a I must say he was very nice and polite, so 3 stars for now but I'm seeing an improvement there."