Primo Pizzeria & Italian Specialties

"Order here often and never been disappointed! My family loves there Buffalo and barbecue chicken pizza!"

"I am unsure what happened with the Wilton Primo, the takeout entrees & salad were great at one time. Sadly no longer so. The meatballs contained mostly filler, and the sauce just doesn't taste the same. Our salads contained wilted/slimy pieces of greens, and our order was extremely late (we were offered a free dessert for the long wait). I do still enjoy the stuffed shells."

"I ordered take out consisting of 2 orders of boneless mild wings. I received plain breaded wings with 0 sauce, flavoring, or any taste. Might have well eaten cardboard. The prices are also ridiculous but can’t always blame that."

"I absolutely LOVE this pizza (Saratoga Springs location)! To me, the sauce makes it the best in town, hands down. I will caution that the crust can be soggy so be sure to order the bake, "well done." Even doing that, it's still is not crispy, but I'm not going to ding it for that! That sauce, the plentiful toppings and cheese, make this one amazing pizza!"

"Until last night, I would have recommended this place to anyone. Last night however, we ordered our pizza and when it was delivered we dug in! My husband took a bite of his slice and noticed there was a nail in the crust. We immediately called and talked to three different people, the last person being the manager. They called us liars, didn’t offer to replace or refund the food and said the owner would call asap. We even drove the pizza back to them, showed pictures and they still said we were lying. Over the years, I’d have to guess we’ve ordered around 100-150 times, we’ve had mistakes happen but never requested a refund or remake. I could see if our order history was suspicious of people just looking for free food but it’s not. I still haven’t heard from the owner and will not order again.. I don’t appreciate being yelled at and called a liar and not even getting an apology from anyone working last night. Mistakes happen, I don’t think it was intentional but there was 100% a nail in our food and nothing was done. Shoutout to D’Andres that had a new pie at our door in 30 minutes, no nails and great customer service. Do better primo… UPDATE: The owner, Vince, called a few minutes ago and did offer an apology and a gift card. He confirmed his managers are not authorized to offer refunds or remakes, so keep that in mind when ordering if something goes sideways. If they can’t reach the owners to authorize it, nothing can be done. I declined the gift card, that wasn’t what this was about. Hopefully the staff get some customer service training and they try to find out where the nail came from to avoid it in the future."