Digital Federal Credit Union

"They don’t have good security measures for their customers and allow them to get scammed and don’t help when they do. Joke of a bank"

"Was approved for a loan. Was told I’d be reached out to. Both of these were false. STAY CLEAR OF THIS BRANCH AS WELL AS THE BANK IN TOTAL. Snake oil salesman. Dinged my credit for nothing."

"Very poor experience. Went to open a new account at the recommendation of a co-worker. Gave all my info to the member service rep. Took her 20 minutes to do the application with her manager. Only to come back and say my information can’t be verified, sooty can’t help you. Very dismissive, unprofessional. Won’t give me any reasons why anything. Don’t use DCU!!"

"The bigger this place gets the more ignorant they become. I was having issues paying my credit card on their “new” mobile application so I sent an email asking for assistance. I didn’t hear back in couple days so I called in to make a payment (40 minute task as opposed to 20 second). The next day I received an email stating that someone who was assigned my service request noticed that I was able to make the payment so I should be all set….? Excuse me? I responded that the issue was not resolved, I got a reply a MONTH later from someone asking if I still needed help. When I asked why was I hearing back a month later I was told they were busy working on other things. Today I went into “new” advanced online baking to retrieve my CC rewards and after not being able to locate it anywhere I called in. Some guy said I need to go to dreamrewards??? I asked what changed why do I have to go to some site I don’t know and he said that he had no idea and transferred me to another department. Been on hold for another 10 minutes now with the agent trying to figure out where it is on the website. Time to change FI. This never would have happened if Jim wasn’t on his way out."

"While I typically am not one to leave one star reviews over a bad experience, today's visit was a big flip flop. The bank was closed well over an hour passed when it was supposed to open. May people drove passed the drive thru and knocked on the door. Things happen, and it isn't a big deal. However, there was no one present to answer questions, no information posted about it, and I spent nearly twenty minutes trying to reach somebody on the phone until I decided it would be more practical to go to another chain. Tellers are generally helpful and friendly, but there's a chance that they might just be closed down if you go there."