Lake and Mountain Home 89 Route 13, Brookline, NH 03033

"WARNING!! I purchased a ready-made table in March 2022. At that time I ordered a custom bench and four chairs to match with the estimate of 20 weeks to be ready. Almost one year later, I still have no bench or chairs and have to follow up multiple times to get a response. I finally got the BBB involved, and still the company has not responded to their repeated attempts to get an update."

"We ordered a custom table from them and they did make it to our specifications. It took them twice as long as they said they were going to take and then they told me that the table top was warped and did I want to wait another 5 weeks for them to make another top. Of course I said yes. We waiting and had the table shipped to Alabama. The table top was warped. There was nothing to do and they wouldn't take it back. Then a few months later somehow the finish peeled off on one corner. I still do not understand how the color can peel off on a solid wood table but it did. Then within the first year the boards started to separate. I have never seen such poor craftsmanship. I think all of the good reviews are fabricated. There were too many quality issues to be a fluke."

"Charlie with Lake and Mountain Homes was very helpful. The furniture is beautiful and everything I hoped for. The shipping company, “Ukay Delivery”, was spot on. The furniture was wrapped well, they unwrapped all, checked for any blemishes and placed furniture. I loved ordering furniture made to my specifications with such quality finish. Would definitely recommend. Thank you, joan"

"We were remodeling a 1800's house and wanted a custom Island in the kitchen. We met with Tom Bingham and Jane of Lake and Mountain in Brookline, NH and discussed with them the "Modern Industrial" look that we were going for. We couldn't be happier with the finished product!! The top is customized Zink with the bottom of the seating side made from reclaimed barn boards. With their help, the cabinet side was custom made to fit our needs. It is absolutely beautiful! There were so many choice of materials and stains to choose from. They gently guided us through what we thought was going to be an overwhelming process and helped us achieve the perfect look. In addition to the custom island, we also used Bingham Lumber, (Tom Bingham), for the barn board accent wall in the kitchen and heart pine flooring throughout the entire house. I can't emphasize enough how wonderful the finished products came out and even more so the guidance and professionalism of Tom Bingham."

"Warning!!!!!!!!!!!!!!!!!!!!!! Do not buy from Lake and Mountian Home under any circumstances. They do shoddy work, charge top dollar, and refuse to take responsibility for poor craftsmanship. We customed ordered an oak table and paid for "white glove" shipping, totalling $5,400 for only the table, no chairs. Lake and Mountain Home in NH has a shipping contract with Plycon and after 11 weeks to make our table, Plycon delivered a damaged table. Plycon did not call ahead but just showed up. Good thing my neighbor was here to help with the delivery cuz their 2 man team could not handle this wood. The table required assembly but this team threw the top on the base and left. So much for "white glove delivery" we paid Lake and Mountain Home for. Btw, they tried to hold the table hostage prior to delivery by upping the shipping price another $500. at the last minute when $800 plus had already been paid in full for delivery. It took 2 months for Lake and Mountain Home to agree the table was damaged beyond repair and agreed to pick it up. They again sent the incapable Plycon team. Plycon picked up the table in March and still hasn't delivered the table to the furnishing company in NH. It's been 4 months and Plycon has no idea where the table is. On April 22, we sent the owner of Lake and Mountain Home "Tom Bingham" a request for our money back. Tom has refused to reimburse us because they blame Plycon for destroying the table during the delivery nor have they brought it back to the store. Neither Lake and Mountain Home or Plycon will answer our calls nor have we been reimbursed. So essentially, we've given them $5,400. for a damaged table we do not have. We're 11 months into this disaster, our dining room is still empty, Tom refuses to communicate at all or follow through with any apts for phone calls, emails, or contact from his attorney. No one wants to take responsibility for the damaged table and both companies feel it's ok to screw the customer. They've forced our hand now by refusing to communicate and make customer satisfaction a priority. How long would you wait for a dining room table? The end result now is litigation. We'll see you both in court."