Dartmouth Hitchcock Medical Center Pharmacy at Centerra

"My doctor sent an rx for a 3 month supply of a medication. The pharmacy sent me a one month supply without informing myself or the doctor. They did not adjust the renewal date when they changed the supply to one month instead of three. I ran out of medication and they would not renew until the 3 month point. My doctor attempted to call in a new rx and they told me “your insurance won’t fill it” (until that same 3 month date). My insurance won’t fill a common medication for a lifelong chronic illness until I’ve been out of it for over two months? They won’t fill it because you told them via the system that you filled a 90 day rx when you only sent a 30 day supply. I should add this is NOT a controlled substance and should not have any limit like this. I called countless times, spent hours on the phone explaining this to DHMC staff and still they have not resolved this. I fill several prescriptions here and every single one of them is weeks late every single month. I ration my doses of medications like blood thinners and arrhythmia medications often by taking only 1/3 to 1/2 of what I’m prescribed and still that’s not enough to cover their errors and delays in shipping every month. People should not have to ration their meds down to 30% to compensate for pharmacy errors. When you refill in the app or through their automated text system the prescription sits there for weeks. Even when you call multiple times it takes 10+ days from the day you start calling to receive the medication in the mail. Their inefficiency is to the point of absolute blatant negligence continuously."

"Had to go late at night. Everyone was very helpful. They definitely wanted to make sure that we felt comfortable with what was picked up. They informed us about all possible problems and were willing to go above and beyond to help. During the day it is very busy. At midnight we had no problem getting what we needed."

"No pharmacy had a medication I needed. It was about 170mile round trip. This pharmacy has a 24hr drive thru. The staff were friendly and helpful. It was very busy when I arrived. I love the fact that the pharmacy is not inside the hospital. It is in a convenient location."

"I was told my prescription would be ready later in the day but was unable to pick it up. My husband went the next day to pick it up for me and he was told that it was being mailed; and that it would be delivered that day or the next. It was never delivered. I called and was told that I had to sign up for the deliveries that they had signed me up for in order for it to be mailed. It had yet to be shipped! I really needed my medication yesterday and it’s not even in the mail. Ugh."

"Never know if you’re going to get through on the phone. I’ve just called and been hung up on twice. Multiple times I’ve gone in to pick up a script and no one says it’s ready… waited 45 min plus. The drive through even with a couple of cars often takes over 30 min. I call ahead to refill every time. Doesn’t save any time. Subpar."