Eastern States Compounding Pharmacy

"Poor communication. After I ordered a compound, I called the pharmacy back asking if they had compounded my prescription yet and was told that it wasn’t. I asked the tech not to fill the prescription for a few hours until I had a chance to reconnect with the doctor because I was given a few treatment options and I wasn’t sure this compound was going to be right for me and it was over $200. Even though I was clear in my request and explained my situation, she misinterpreted my request to be that I wanted to wait on shipping the compound not wait on having the compound made. I understand miscommunication can happen. I found out about the miscommunication when I called back about 4 hours later to say that still didn’t get to connect with my doctor and was told that the compound was already made. The second person, I talked to, to her credit, said I could take it or not, but that solution didn’t work for me either because I might have needed the medication and we were coming up on a shipping window because they don’t ship after Thursdays at 2:30 so I wouldn’t be able to get it for another 5 days. At the same time, this employee was saying once you pay, you can’t make a change, so it wasn’t as simple as we made a mistake, and we’ll work with you. I wanted to work out another solution and we were both speaking calmly and then she said, “I’m done with this conversation, I’m hanging up now.” I called back and spoke with a manager saying I wasn’t happy about being hung up on. She said I could take the compound or not, but they may not fill another prescription for me if I don’t take it. I felt this wasn’t fully taking responsibility for the miscommunication on their end. I wanted another solution and expressed it to her but that’s all she was willing to talk about. I wasn’t sure if I needed it and I may need another prescription in the future, so I took it. Of course as luck would have it, my doctor got back to me shortly after saying I didn’t need to fill that and could go with the other option so I was out $200. My issue wasn’t with the fact that a mistake in communication was made, it was how it was handled afterwards. I was treated rudely by being hung up on and I was given one option that wasn’t optimal instead of trying to work with me for a better solution."

"Consistently good service with the very convenient perk of leaving refill request after hours with a user friendly system."

"How can you take a medicine for a child? Leave a family the choice of feeding their family of 6 or get the medicine that makes it so their child doesn't stop breathing 20 to 30 times a day with Laryngo spasms? How do you sleep at night doing this to people. My daughter is in tear because she over heard me making frantic phone calls and is now crying because she is scared of not having her meds and going back to choking and not being able to breathe. Waiting until the medicine is needed to let a family know so they have 4 days to figure out what to do is not right. I hope you sleep well at night knowing a 6 year old will struggle to breathe if her mom can't fix this in 4 days time."

"Eastern states compounding pharmacy has been providing a compounded medication for my cat for quite some time. Recently my cat passed away and the following day I noticed that eastern states had, as requested, put through an automatic payment for her medication which was being sent out. I promptly called them however was only able to leave a voicemail. I related that my cat had died, my appreciation for them and requesting to be refunded the money for the medication. I received a phone call later on in the day from a courteous and kind woman who said that my request would be fulfilled. A week later I received a note in the mail from Eastern States sending their sympathy on the passing of my cat. This is never happened with any company ever before. I was amazed and heartened. Thank you all at eastern states compounding pharmacy"

"I have been a customer/client of this pharmacy for over 13 years. I cannot speak highly enough about the staff of ESCP. They are thorough and their attention to detail is fantastic. Their facility, which has moved to a more accessible location is impecable - the owner/pharmacist himself gave me a guided tour of the place and truly has a passion for helping people find creative solutions to their pharmacy needs. He has kept his equipment and methods state of the art despite our remote location in the state. I truly appreciate these people - they work hard to make sure their products are the best that they can be."