Dunkin'

"Coffee was super hot and the cashier seemed like they wanted to be somewhere else. People pick up on this and it quickly makes for an uncomfortable experience."

"I filed a negative complaint through headquarters and got an email stating that someone from the team would reach back out to me. It's been days now? Shows how much Dunkin in total, and especially this store, cares about reaching back out to its unhappy customers and resolving issues. My complaint consisted of the fact that my mom and I go to this Dunkin pretty frequently. Almost every day, it seems, both my mom and I are faithful and loyal customers of Dunkin. But the service at this Dunkin, which is in our hometown, has surprisingly gone completely downhill. I am very aware and so is my mom, that these newer employees are either not being trained or not being trained properly. On a daily basis, my mom and I will ask for several creamers to be put in our coffees, and these employees will hand BOTH coffees black with no creamer whatsoever. Are you telling me you can hear me through the speaker, you can input my order on the screen showing that I ordered creamer but you're unaware that you're giving us our coffees that are clearly dark, with no creamer, and with your so-called professional trainings as a employee of Dunkin and you don't notice that our coffees are black and missing creamer?!?! I can't tell you how many times this has happened!!! My mom is not a confrontational person, and she will not ask for them to correct the issue . She has a valid reason for this. The employees at this location are absolutely rude and uncaring towards customers. When my mom asks when she dares to do so to fix something, she is given attitude. She is ignored sometimes and has the window closed on her, and the employee walks away from her. This also happens to her whenever she requests a copy of her receipt. When our coffee is not made with creamer as it is supposed to be, it is bitter and nasty, and oftentimes, we throw away a $4 coffee. Money does not grow on trees. Not only do we complain about creamer on a daily basis, but even if the coffee is made with creamer, we'll often complain about the taste of the coffee. It doesn't seem like they're always following the order inputted, sometimes it tastes bitter like there was no sugar added, and also sometimes, like the amount requested of flavors/shots were put in our coffee. This store is despicable, unprofessional, and needs a total management change. It needs to be ordered to retrain all new hired employees. It also needs to be ordered by management training on professionalism and ways to appropriately talk to customers and handle complaints."

"Great service. As usual, we all run on dunkin. Always sourdough breakfast sandwich"

"I just wanted hash browns and I got burnt charcoal instead?"

"Once again a fantastic experience at this amazing establishment. I always challenge myself to discover new things at every Dunks' (Dunkin Donuts) location. I am pleased to report that this location has wireless charging (for apple only) built into the tables!!! This is a miracle in dunks form and i cannot wait for my next dunkventure"